Front Office Representative, Family Medicine - Holy Cross Clinic, Full Time

Employment Type: Full time

Shift: Day Shift

Description

Position is needed to support patient access, improve customer service, and maintain efficient clinic operations. This role is essential for managing call volumes, appointment scheduling, patient check-in/check-out processes, insurance verification, and timely handling of patient inquiries.

Reporting to the Practice Manager, this position is the first point of contact and creates the first impression of the medical office. The Front Office Representative is an expert at providing excellent customer services via phone and in person.

This position is considered a crucial link between the patient and the care delivered by clinical and service staff. The incumbent must work collaboratively with all service staff in support of direct patient services, exhibiting flexibility, and embodying a “can do” attitude.

The position exemplifies the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions

Requirements

1. High school diploma or equivalent is required.

2. Two (2) years of prior experience as a health care front office assistant/receptionist is preferred.

3. Current American Heart Association (AHA) Healthcare Provider CPR card is required.

4. Attention to detail, ability to multi-task and flexibility is required.

5. Strong computer skills with experience and proficiency with medical systems is required.

6. Ability to operate general office business machines (e. g., fax, copiers, etc.) is required.

7. Strong multi-tasking, planning, organization skills and ability to work independently as well as within a team is required.

8. Knowledge of Medical Terminology is preferred.

Pay Range: $23.00 - $28.65

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.