Behavioral Health Support Specialist

Spectrum Health & Human Services

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time 34 North Main Street, Warsaw NY

Essential Functions

Client-Facing and Recovery-Oriented Services

• Deliver psychiatric rehabilitation services through individual and group interventions that support clients in achieving functional, vocational, social, and life-role goals.
• Provide Targeted Case Management services, including care coordination, service linkage, referrals, advocacy, and follow-up to address barriers related to social determinants of health.
• Serve as a welcoming point of entry for new clients by orienting them to program services, client rights and responsibilities, and expectations to promote engagement and retention in care.
• Utilize Motivational Interviewing and person-centered planning approaches to strengthen engagement, promote self-determination, and support progress toward client-defined goals.
• Collaborate with clients and the interdisciplinary treatment team to implement services aligned with individualized treatment and action plans informed by comprehensive assessments.
• Coordinate with inpatient and other higher levels of care to support discharge planning and continuity of services.
• Support the development of natural and supportive social networks and encourage involvement of family members and collateral supports when clinically appropriate.
• Conduct outreach to clients who have missed appointments to promote re-engagement and continuity of care.
• Provide services in office-based, community-based, and telehealth settings in accordance with program needs and client preferences.

Care Coordination and Operational Support

• Maintain ongoing communication with internal and external service providers, including community, forensic, and referral partners, to support coordinated care.
• Assist clinical staff with preparation of court-related documentation, referral source reports, and routine client status updates, as applicable.
• Support care coordination activities through completion and maintenance of required consents for the release of information.
• Assist in maintaining current community resource information and sharing relevant updates with the treatment team.
• Participate in team meetings, supervision, and required agency training to support quality service delivery and professional development.

Documentation, Quality, and Compliance

• Complete accurate, timely, and compliant documentation in the electronic health record in accordance with agency, CCBHC, and regulatory standards.
• Track service delivery, utilization, and required data elements for assigned clients.
• Adhere to all organizational policies, ethical standards, and confidentiality requirements.

Required Skills and Competencies

• Knowledge of mental health, substance use, and co-occurring disorders and recovery-oriented systems of care.
• Working knowledge of community service systems, including housing, employment, education, medical, and social service resources.
• Strong written and verbal communication skills with the ability to engage diverse populations.
• Proficiency in electronic health records and standard office software; ability to learn new systems efficiently.
• Ability to manage multiple priorities, exercise sound professional judgment, and remain effective in high-pressure or crisis situations.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Demonstrated cultural humility and sensitivity to individuals with disabilities, trauma histories, and diverse backgrounds.

Education

Required: High School Diploma or equivalent and 1–3 years of experience in a mental health or human services setting.

Preferred: Associate’s or Bachelor’s degree in Human Services or related field, with at least 1 year of relevant experience.

Experience

• 1–3 years in a mental health, substance use, or human services setting (dependent on education level).
• Experience with Motivational Interviewing is a plus.
• Must possess a valid Driver’s License, a satisfactory driving record, and access to a personal vehicle for job-related travel (including client transport and community visits).

Compensation: $20.08/hr - $25.60/hr