Associate Chief Medical Officer for Access and Patient Experience

Associate Chief Medical Officer for Access and Patient Experience

The DHIP Associate Chief Medical Officer (ACMO) for Access and Patient Experience will provide executive clinical leadership for enterprise access, the ambulatory patient journey, patient experience, and patient-centered culture across Duke Health Integrated Practice. The role will focus on improving access to care, simplifying entry into the health system, and advancing a coordinated, compassionate, timely, safe, respectful, and easy-to-navigate patient experience across ambulatory and outpatient practices. This is a part-time Physician or Advanced Practice Provider role with approximately 0.3-0.5 of total professional effort protected for leadership, while maintaining an appropriate level of clinical practice. The final clinical and administrative schedule will be developed with the selected Department leadership. Both physicians and Advanced Practice Providers are welcome to apply.

Key Responsibilities

· Lead enterprise strategy for patient access and experience

· Establish access and experience standards and measures

· Engaged clinicians in improvement initiatives

· Use patient feedback and data to drive improvements

· Improve referrals scheduling, capacity, and access

· Advanced patient-centered equitable care

· Partner across clinical, operational, and support teams

· Advance digital access, AI, and automation

· Support enterprise access and experience initiatives

· Communicate priorities and outcomes to senior leadership

Preferred Work Experience

· Clinical leadership in ambulatory access or practice improvement

· Experience with referrals, scheduling, and access transformation

· Experience in an academic or complex health system

· Experience with patient experience data and feedback

· Experience leading cross-functional change

· Experience advancing patient-centered culture and engagement

Required Knowledge, Skills, and Abilities

· Strong clinical leadership and communication skills

· Systems thinking and collaboration

· Ability to develop standards, metrics, and workflows

· Commitment to patient-centeredness, equity, and provider sustainability

· Ability to use data to drive improvements

· Strong clinician engagement and change management skills

Required Education and Licensure for Physician candidates

· MD, DO, MBBS, or equivalent degree from an accredited medical school

· Active or eligible medical licensure in North Carolina

Required Education and Licensure for Advanced Practice Provider candidates:

· Terminal degree from an accredited nursing or physician assistant school

· Active or eligible certification in North Carolina

Preferred qualifications for Physician candidates

· MD, DO, MBBS, or equivalent degree with active or eligible medical licensure

· Advanced training or experience in healthcare administration, clinical leadership, quality improvement, improvement science, Lean, analytics, Six Sigma, informatics, or digital health.

Preferred qualifications for Advanced Practice Provider candidates:

· Terminal degree from an accredited nursing or physician assistant school with active or eligible certification in North Carolina

· Advanced clinical or administrative leadership experience relevant to access, patient experience, or ambulatory practice improvement

APP candidates who officially apply should mark their credentials as an MD on the actual application (due to physician credentials being the only option on this application portal). This allows all candidates to apply for this role through the same portal. All physician and APP candidates will be reviewed and evaluated based on their credentials and experience listed on their CV.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

PLEASE NOTE: To be considered for this position, please attach your CV, select SUBMIT APPLICATION, and complete the application questions.