Senior Mental Health Counselor

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey.

We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

PROS Senior Mental Health Counselor

Department: Behavioral Health Services Reports To: PROS Assistant Program Director FLSA Status: Exempt Location: NYC (Harlem)

Position Summary

The PROS Senior Counselor provides clinical and rehabilitative services within Goodwill Industries of Greater New York and Northern New Jersey, Inc.’s OMH-licensed Personalized Recovery Oriented Services (PROS) program. The Senior Mental Health Counselor delivers direct services to participants, supports individualized recovery planning, and supports leadership in promoting service quality, staff support, and recovery-oriented practice.

This position functions as a senior, experienced clinician who provides guidance to other counselors, supervises student interns, contributes to program operations, and supports compliance with NYS Office of Mental Health (OMH) PROS regulations, while advancing Goodwill’s mission to empower individuals to achieve independence and dignity through work.

Essential Duties and Responsibilities

· Provide direct PROS services to assigned participants in accordance with OMH PROS service definitions and recovery goals.

· Facilitate individual and group services focused on skill development, wellness self-management, community integration, employment readiness, and goal attainment.

· Manage caseload of 17-20 participants.

· Collaborate with participants to develop and implement individualized recovery plans that are person-centered, strength-based, and culturally responsive.

· Monitor participant progress and adjust service interventions as needed.

· Serve as a clinical resource and informal mentor to PROS counselors and support staff.

· Support consistent implementation of recovery-oriented, trauma-informed, and evidence-based practices.

· Assist with case conferencing, utilization discussions, and clinical problem-solving.

· Participate in treatment team meetings and interdisciplinary collaboration.

· Provide direct supervision to 2-4 student interns annually.

· Complete all clinical documentation accurately, thoroughly, and within required OMH and Medicaid timeframes; ensure documentation supports medical necessity, recovery goals, and service delivery standards.

· Contribute to maintaining a safe, inclusive, and recovery-focused program environment.

· Assist participants in accessing community-based resources that support recovery and independence.

Qualifications

· Master’s degree in Social Work, Psychology, Rehabilitation, or a related human services field required along with NYS professional licensure (LMSW, LCSW, LMHC, LMFT), Required.

· Minimum of 3 years of experience providing behavioral health or psychiatric rehabilitation services.

· Experience in licensed programs preferred; PROS experience preferred.

· Prior experience facilitating groups and working with individuals with serious mental illness preferred.

Knowledge, Skills, and Abilities

· Working knowledge of recovery-oriented and person-centered practice models.

· Familiarity with OMH PROS regulations and Medicaid documentation standards.

· Strong interpersonal, organizational, and communication skills.

· Ability to work collaboratively with multidisciplinary teams.

· Demonstrated commitment to Goodwill’s mission and value

Physical Demands & Work Environment

· Program-site based with regular interaction with participants and staff.

· May include periods of standing, walking, and facilitating groups.

· Occasional local travel for community activities or trainings.

What We Offer

• Generous time-off policy to use when you need it.
• Health, wellness, and financial resources to help you achieve your personal goals.
• Robust health benefits including medical, dental, vision, parental leave, and company-sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.

#IND1

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.