PHARMACIST IN CHARGE

• Responsible for leading, directing, and managing pharmacists, pharmacy interns, and pharmacy technicians.
• Responsible for ensuring the engagement and professional development of pharmacists, pharmacy interns, and pharmacy technicians.
• Responsible for ensuring overall compliance and achievement of business results of the pharmacy across operations, quality assurance, clinical outcomes, and market growth.
• Ensures proper pharmacy practice standards are met including, but not limited to, monitoring/evaluating/implementing prescription drug orders, dispensing of prescription medication and devices, educating patients on the proper use or delivery of medication, providing clinical services such as but not limited to immunizations, completing drug regimen reviews, and providing patient counseling and medication therapy management. Responsible for compounding and labeling of drugs and devices and proper and safe storage of drugs and devices.
• Acts as a full-time pharmacist in designated location.

Essential Job Responsibilities

Patient Experience

• Engages with patients by greeting them and offering assistance with medication and services. Resolves patient complaints, helps respond to patient requests in a timely manner, and answers questions to ensure a positive patient experience.
• Models and shares patient service best practices with all team members to deliver a distinctive patient experience that delights and exceeds patient expectations. Monitors the patient experience provided by all pharmacy team members.
• Develops strong relationships with patients by anticipating patient needs, proactively offering services, and focusing on the patient’s healthcare needs to improve patient health outcomes and quality of life.
• Always maintains patient rights and confidentiality.

Operations

• Upholds the compliance and state licensure requirements as mandated by state legislation and the Board of Pharmacy. Ensures the pharmacy operates in accordance with all state and federal regulations, as well as, Care Resource policies, procedures, and standards.
• Counsel patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, therapeutic interchanges, over-the-counter products, and refers patients to a medical provider, as needed to ensure medication is taken properly and the patient’s health needs are met.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications.
• Accountable for ensuring that good faith elements are preset when filling and dispensing medications according to state and federal controlled substance laws. Ensure all pharmacy personnel abide by these guidelines.
• Accountable for safe medication storage, diversion monitoring and other key pharmacy inventory activities. Ensures pharmacy department is maintained in a clean, neat, and orderly manner.
• Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
• Provides clinical, wellness, and other preventive services (i. e., immunizations) in partnership with Care Resources in order to provide holistic care.
• Partners with, and is not limited to, finance, accounts receivable, third-party payors to assist with patient issues.
• Maintain clinical hours each week outside of the pharmacy to be available for clinical team meetings and discussions as necessary.

Performance Management

• Supervises pharmacy personnel to ensure execution of pharmacy operations, including, but not limited to record-keeping, auditing, 340B, inventory, pharmacy maintenance, and operational workflow.
• Supervises location pharmacists in execution of core pharmacist duties, including to, but not limited to patient care, provision of healthcare services (i. e., immunizations), 340B, in collaboration with medical providers, and inventory management.
• Collaborates with Chief Pharmacy Officer for hiring, promotion, and performance management decisions. Notifies, collaborates, and issues discipline with Human Resources on staffing issues including but not limited to policy and procedures, employee handbook, disciplinary issues, ADA, FMLA, harassment, workers compensation, leaves of absence, legal issues, orientation, internal transfers, training of new and current staff.
• Collaborates with Chief Pharmacy Officer and Human Resources to develop employee performance improvement plans and follows up according to deadlines.
• Promotes teamwork and motivates pharmacy team members by establishing expectations, tracking results, showing enthusiasm, and sharing vision.
• Ensures compliance with all Care Resource policies, applicable employment laws, and is consistently fair in the treatment of all team members.
• Communicates regularly with pharmacy team members through one-one-one discussions, group meetings, etc. to solicit input, answer questions, and ensure communication lines are open between management and pharmacy team members.

Training and Personal Development

• Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, Care Resource publications and communications. Maintains awareness of developments in pharmacy care and pursues best practices that would enhance performance and health outcomes through proper execution of standard operating procedures. Stays up to date on state and federal policy, rules, and regulation changes.
• Obtains necessary certifications, education credits, and completes all Care Resource training. Follows performance improvement plans offered by Chief Pharmacy Officer and Human Resources.
• Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages Chief Pharmacy Officer as mentor and coach.

Communications

• Serves as liaison between pharmacy and Chief Pharmacy Officer to provide a communication channel to respond to requests, provide feedback, and implement initiatives.
• Conducts community outreach and is actively involved with Care Resource community initiatives.

Business Performance Management

• Identifies opportunities to ensure the growth and performance of the pharmacy.
• Responsible for analyzing performance data, including pharmacy, financial, patient service, 340B, and inventory. Conducts regular audits to minimize loss of monies, assets, property, and/or profit.

Business Planning

• Develops and maintains good relationships with the Care Resource and the local medical community, including physicians, nurses, and other healthcare providers.
• Collaborates with Chief Pharmacy Officer to build strategic partnerships that result in win-win results.

Basic Qualifications

• BS in Pharmacy or Pharm D Degree from an accredited educational institution.
• Experience performing prescription dispensing activities and strong working knowledge of applicable state and federal prescription and control substance laws.

• Valid Florida Pharmacist License, active and in good standing
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Possess a working knowledge of the disease concept of chemical dependency, chemical dependency treatment, Alcoholics Anonymous philosophy, and group dynamics.
• If chemically dependent, a minimum of 5 years continuous sobriety/abstinence.
• Ability to travel to different clinic locations regarding work matters in various weather conditions.

Preferred Qualifications

• Minimum of (3) years of experience in a retail setting including prescription filling, record keeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing.

Safety

Participates in all safety programs which may include assignment to an emergency response team.

Acts upon assigned role in Emergency Code System

Ensure proper hand washing according to Center for Disease Control and Prevention guidelines.

Culture of Service: 3 C’s

Compassion

Greets internal or external customer (i. e., patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listens to internal or external customers (i. e., patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.

Competency

Provides required services by following established protocols and when needed, procures additional help to answer questions ensuring appropriate services are delivered.

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.

Prioritizes internal or external customer (i. e., patient, client, staff, vendor) requests to ensure prompt and effective response is provided.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

Contact Responsibility

The responsibility for internal external contacts (i. e., dealing with people in a respectful, sensitive, and professional manner) is frequent and important.

Physical Requirements

This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and may include exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting, and bending. Work is performed in office/retail setting.