Phone Triage Nurse- Gastroenterology

Position Highlights

• Full-Time, 40 hours/ week
• Location: Warrenville
• Hours: Monday-Friday

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. These telephone interactions require assessment, patient education and may require crisis intervention. Responds to and prioritizes incoming patient messages and test results. Schedules appointments as needed. May schedule tests and procedures and obtain insurance prior-authorization. Responsible for reviewing and authorizing/denying provider ordered prescriptions in accordance with established guidelines. Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy. Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness. Responds to patient questions and appropriately provides reassurance while responding to patient concerns. The RN can assess the patient's medical condition and provide medical advice using Duly Health and Care protocols, Provider directive or an approved Nursing Triage Manual.

Qualifications

• Current RN licensure in nursing.
• Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
• Knowledge of OSHA and HIPAA

Prefer a minimum of one year of professional nursing experience in a clinical or hospital setting but may consider new grad under specific circumstances.

The compensation for this role includes a base pay range of $27.00-38.90 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.