Patient Service Specialist- Family Medicine- Part Time

Patient Service Specialist –Family Medicine  ( Part Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

Family Medicine is seeking a Part  Time Patient Service Specialist to join our
dedicated team serving Binghamton, NY.  

This role is perfect for someone who enjoys helping people, thrives in a
fast‑paced environment, and wants to grow within a respected healthcare
organization.

The Patient Service Specialist provides daily front-office support, ensuring
smooth patient flow, accurate registration, and exceptional customer service.
This role is essential in creating a welcoming environment, supporting clinical
teams, and maintaining accurate patient information in a fast-paced medical
practice.

Your Workday

Part Time: 32 hours ( inlcudes benefits)

What You’ll Receive

* Competitive compensation

* Comprehensive health coverage

* Immediate PTO accrual

* Retirement plan with employer contributions

* Career development and advancement opportunities

* Tuition assistance programs

* Employee wellness and support resources

Recognized Excellence

* Best Places to Work 2025 - Modern Healthcare
* America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
* America's Best-In-State Employers (PA) 2025 - Forbes 
* America's Best Employers for Healthcare Professionals 2025 - Forbes 
* America's Best Employers for Women 2025 – Forbes

Family Medicine- Binghamton-Robinson Street

The Robinson Street Family Medicine practice supports family healthcare needs
and provides comprehensive care for patients of all ages. Working in Family
Medicine allows you to interact with a diverse patient population and build
relationships with patients and providers over time
The position offers experience with patient scheduling, medical office
operations, customer service, insurance verification, electronic records, and
communication with patients and providers. These skills are highly transferable
within healthcare

Position Summary

The Patient Service Specialist provides direct, daily operational front office
support.  The Patient Service Specialist will continually demonstrate Patient
Centeredness, Teamwork, and Excellence in the daily performance of their
duties.  This position requires the ability to be self‐motivated, flexible,
punctual, detail oriented, have good time management skills and have excellent
communication skills.

Education, License & Cert

High School diploma/GED required. Graduation from a Medical Office Assistant
school preferred.

Experience

Demonstrated customer service commitment in a fast‐paced environment with a
minimum of 1 year experience in a customer service related field preferred.
Medical office experience and knowledge of medical terminology preferred.  Must
be comfortable with computers and learning new applications.

Essential Functions

1.     Responsible for greeting every patient in a courteous, professional, and
timely manner Every Time.

2.     Responsible for answering telephones in a friendly and efficient manner
in conjunction with Guthrie’s Telephone Standards.  Screens telephone calls,
takes messages and provides information.

3.     Responsible for scheduling and maintaining all patient appointments
electronically. Verifies patient information at time of scheduling and assigns
B# / MRN to new patients. Responsible for editing appointment schedule at the
direction of practice management.

4.     Registers patient.  Reviews, verifies and corrects patient demographic
and insurance information along with scanning current insurance cards into the
patient’s confidential medical record.

5.     Verify eligibility for major insurance carriers including but not limited
to New York and Pennsylvania Medical Assistance to ensure accurate billing.
Complete various types of insurance forms, pre‐certifications and referrals if
applicable.

6.     Possess the ability to inform, quote, and collect copayments, insurance
deductibles, deposits, or unpaid balances at the time of registration as per
Guthrie Medical Group, P. C. ‘s policies and guidelines if applicable.

7.     Responsible for daily cash‐out and balancing in accordance with the
Patient Cash Control Policy if applicable.

8.     Performs liaison duties between patients, physicians, hospital staff,
organizational departments, etc., keeping the departments fully aware of all
necessary information.  Keeps patients informed of any delays.

9.     Adheres to departmental and organizational policies and attends
meetings/huddles as required.

10.    Requires the ability to prioritize daily tasks simultaneously in a
fast‐paced, ever changing work environment within a strong team structure.

11.    Maintains strict confidentiality related to patient health information in
accordance with HIPAA compliance.

12.    Assists with and completes other projects or duties as assigned including
participating in all quality initiatives established by the organization.

Pay ranges from $17.34-$23.96 based off experience

Other Duties

1. Other duties as assigned.

Joining the Guthrie team allows you to become a part of a tradition of
excellence in health care. In all areas and at all levels of Guthrie, you’ll
find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led
organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty
group practice of more than 500 physicians and 302 advanced practice providers
offers 47 specialties through a regional office network providing primary and
specialty care in 22 communities. Guthrie Medical Education Programs include
General Surgery, Internal Medicine, Emergency Medicine, Family Medicine,
Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular,
Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is
also a clinical campus for the Geisinger Commonwealth School of Medicine.