Crisis Counselor, Adult (Nashville, TN)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Crisis Counselor, Adult (Nashville, TN)

Schedule: 7:00pm - 7:00am - Thursday, Friday, Saturday

Job Summary

Provide face-to-face and telephone crisis intervention services in the least restrictive manner to people experiencing a mental health emergency.

Responsibilities

Conduct crisis assessment and crisis intervention services to appropriately address the needs of consumers experiencing a psychiatric emergency.

Responding to crisis calls for assessment and intervention in the walk-in center, community, ER’s, school’s, etc.

Clinically assess for the least restrictive alternative to meet the needs of the consumers experiencing a psychiatric emergency.

When hospitalization is necessary, make appropriate referrals to facilities equipped to meet needs of the consumers.

• Make appropriate referrals to Diversion Services to ensure they have necessary clinical information.
• Actively participate in consult process with supervisory staff when dispositioning cares.
• Provide follow-up services as indicated in the policies and procedures and as set forth in Title 33.
• Develop individualized plans to meet needs of consumers in crisis.
• Respond to requests for face-to-face assessment in a timely manner.
• Maintain appropriate customer service skills at all times.
• Assist Triage Counselors in answering and dispositioning incoming calls as needed.
• Provide telephone counseling when needed.
• Maintain accurate clinical records and complete documentation within departmental guidelines.
• Coordinate services as needed with care management teams and provide consultation, as needed, with care management teams.
• Assist community agencies with information and/or dispositions.
• Educate community agencies as needed on crisis services as directed by supervisory staff.
• Assist teammates as needed.

Skills & Experience

• A mental health professional with specialized training in crisis intervention
• Master’s degree in a related field (counseling, psychology or social work)
• Licensed or License Eligible

Requirements

• Valid Tennessee Driver’s License
• Acceptable Criminal Background Investigation and Satisfactory Drug Screen Report

Personal Automobile Insurance

• Position requires the candidate to have a personal vehicle; candidate must be able to respond to crisis calls for assessment and intervention in the walk-in center, within the community, ER’s, school’s, etc.
• Cell Phone

Core Competencies

Interpersonal Skills

• Demonstrates the ability to work independently to make critical decisions and to work collaboratively as an integral part of a team (crisis team and agency wide team).
• Assists teammates when needed.

Has the ability to initiate, develop and maintain effective working relationships with Consumers, families, law enforcement and other referral sources.

Understands and is able to use conflict resolution and negotiation skills in order to defuse difficult situations.

Demonstrates professionalism and empathy with Consumers and referral sources.

Assessment and Intervention Skills

• Ability to evaluate risk factors and potential risk factors during assessments.
• Ability to thoroughly and accurately explain and document assessment and recommended interventions/dispositions.
• Solid working knowledge of the DSM diagnostic guidelines.

Recovery Focused

• Utilizes less restrictive alternatives appropriately to address Consumer needs.
• Ability to identify and utilize Consumers natural supports when available.
• Comprehensive knowledge of community resources and ability to link individuals to appropriate resource.
• Customer Service
• Internal & external customer service indicative of mutual respect & trust

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.