On-Site Employee Assistance Program Clinical Counselor- CLT Airport Charlotte, NC

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

In this highly visible role, you'll provide onsite behavioral health services to airline employees, including assessments, brief counseling, crisis intervention, care coordination, and management consultation. Working collaboratively with organizational leaders and employee support partners, you'll help connect individuals to the resources they need while advancing a culture of health, wellness, and psychological safety across the organization.

Roles & Responsibilities

• Responsible for provision of on-site consultation, counseling and informational services to Airline employees.
• Provide initial assessment and triage for mental/behavioral health services.

Provide short-term individual counseling with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns.

Provide referral to appropriate treatment or higher level of care based on clinical assessment (i. e. RFL, behavioral health of medical insurance, emergent behavioral health services, and community resources).

Provide referrals to, and promote, other support benefits that the company has in place.

Ensure RFL benefit coordination for all employees. Be knowledgeable of all EAP offerings.

Partner with managers, Union representatives, drug and alcohol team members, and local points of contact to support the needs of overall employee group at the work site.

Conduct workshops, panel discussions and training seminars on health enhancement topics leveraging Aetna approved catalogue and training materials.

Support company related events as needed (i. e. health fairs).

Provide on-site Critical Incident Stress Debriefing (CISD), by conducting group and individual sessions following a traumatic event, as requested and as clinically supportive and appropriate

Offer Management Consultation (MC) to managers, Union representatives, and other leadership and assist with any connection needed for formal referrals related to workplace issues

Complete formal substance use assessment, treatment referral, and case management for non DOT and DOT covered employees

Attend Internal and External Meetings as requested/appropriate with various attendees including onsite clinical manager, clinical onsite team, Airline employees and representatives.

Maintain current licensure in good standing. Seek professional development and meet all licensure requirements in the state where you are providing services.

Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all employee clients

Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding confidentiality.

Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements. Submit documentation on a routine, timely basis.

Required Qualifications

Clinical license must be current and unrestricted, masters-level mental health professional. Accepted Licensures include LCSW, LMFT, Licensed Psychologist, or Licensed Clinical Professional Counselors (LCPC).

If you have a LCPC you must also be a Certified Employee Assistance Profession (CEAP) or must be a nationally certified alcohol/drug abuse counselor with one of the following credentials: NAADAC/NCC AP - NCAC I, NCAC II, or MAC national credentials only; or International Certification & Reciprocity Consortium (IC&RC) - ICADC or ICAADC national credentials only; or National Board of Certified Counselors (NBCC) – MAC national credential only.

2+ years experience of substance abuse treatment and assessment and be SAP certified or be willing to become SAP certified

• Critical Incident Stress Management (CISM) training or certification or be willing to become CISM Certified
• 3+ years of direct clinical experience in a variety of settings

Preferred Qualifications

Experience working as an On-Site EAP Counselor at a large company/organization within an EAP, Wellness, and/or medical setting

• Familiarity with work related issues and working with Unions
• Expertise in workplace related stress within a corporate environment
• Strong intercultural expertise, particularly in a corporate environment
• Familiarity with workplace violence assessments, prevention and post incident recovery
• Certified Employee Assistance Professional (CEAP)
• Ability to work effectively as part of multi‐disciplinary team, working collaboratively with your on‐site resources
• Work collaboratively with HR and management team on employee wellness initiatives
• Strong teamwork and collaboration skills
• Ability to deliver trainings to employees in an effective manner
• Strong communication (written, verbal) and customer service skills

Strong Organizational and Documentation Skills

Ability to respond to plan sponsor needs in a timely manner (email, in person, etc.)

Education

• Master's Degree within behavioral health
• Anticipated Weekly Hours
• 40
• Time Type
• Full time

Pay Range

The typical pay range for this role is:

$0.00 - $0.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits for Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.