Case Manager - Behavioral Health Outpatient

Make a Difference. Build Connections. Empower Lives.

Position Summary

Are you passionate about helping others overcome challenges, achieve personal goals, and build healthier, more independent lives? As a Mental Health Case Manager, you'll play an important role in empowering individuals to navigate their mental health journey and connect with the support and resources they need to thrive.

In this rewarding role, you'll guide clients through every stage of their care journey—from assessing individual needs and developing personalized service plans to coordinating services, monitoring progress, and celebrating milestones. You'll build meaningful relationships, advocate for clients, and collaborate with community partners and other professionals to ensure each person receives compassionate, comprehensive, and client-centered care.

What You'll Do

As a Mental Health Case Manager, you'll make a meaningful impact by:

• Build Meaningful Connections: Establish and maintain consistent, supportive relationships with clients through regular communication, engagement, and ongoing assessment of their needs and progress.
• Coordinate Comprehensive Care: Work collaboratively with offsite support teams, providers, and community partners to ensure services are safe, timely, effective, equitable, and centered on each client's individual needs.
• Empower Client Independence: Help clients develop the skills, confidence, and resources needed to achieve greater wellness, stability, and autonomy.
• Develop Personalized Service Plans: Assess client needs, create and implement individualized service plans, monitor progress, and make recommendations regarding service adjustments and case closure.
• Provide Hands-On Support: Deliver ongoing case management services, which may include crisis intervention, advocacy, medication monitoring, transportation assistance, budgeting support, housing assistance, and connections to community resources.
• Be an Advocate: Help clients navigate healthcare and community systems while removing barriers to care and promoting access to essential services.
• Support Wellness and Growth: Provide supportive counseling, facilitate care coordination, share important information, and help clients work toward their personal wellness goals.
• Collaborate with the Care Team: Participate in treatment team meetings, share observations, and contribute recommendations regarding client progress and changes in service needs.
• Promote Education and Engagement: Lead educational groups and/or facilitate group curriculum to help clients build knowledge, skills, and confidence.
• Maintain Quality Documentation: Complete accurate and timely clinical documentation in accordance with program, funder, credentialing, regulatory, and agency requirements.
• Maintain Professional Excellence: Follow established professional standards, agency policies, protocols, and applicable rules and regulations.
• Perform other duties as assigned.

What You'll Bring to the Team

We're looking for someone who is compassionate, resourceful, organized, and passionate about helping others. A successful candidate will demonstrate:

• Strong organizational and time management skills, with the ability to manage a caseload and meet productivity expectations.
• Excellent verbal and written communication skills.
• The ability to build positive relationships and connect with individuals from diverse backgrounds and life experiences.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• The ability to learn and apply case management principles, healthcare management practices, and reimbursement requirements.
• Comfort using technology, including electronic service documentation systems.
• Basic computer proficiency, including Microsoft Word, Outlook, Excel, Teams, and PowerPoint.
• Knowledge of community resources and systems of care.

Education and Job Requirements

• Bachelor's degree in Behavioral Science or a related field, or equivalent work experience as permitted by applicable regulatory requirements.
• Knowledge of community resources and available systems of care.
• Valid driver's license and current automobile insurance.
• Ability to provide transportation to clients as required by assigned job duties.

Essential Functions and Physical Demands

The following physical demands are associated with this position:

Positional Requirements

• Driving as required by assigned job duties.
• Occasional standing and walking.
• Occasional to frequent sitting.

Gross Mobility

• Rare climbing or crawling.
• Infrequent balancing, stooping, kneeling, or crouching.
• Frequent to constant reaching and handling.

Sensory Requirements

• Rare tasting and smelling.
• Infrequent use of color vision.
• Occasional use of far visual acuity, depth perception, and field of vision.
• Frequent use of near and midrange visual acuity and visual accommodation.
• Frequent to constant talking.

Join Us in Making a Difference!

If you're looking for a career where your compassion, creativity, and dedication can change lives, we invite you to join our team. As a Mental Health Case Manager, you'll have the opportunity to help individuals overcome barriers, access meaningful resources, and take positive steps toward healthier, more fulfilling lives.

Your work matters. Your impact is real. Help us make a difference—one person at a time.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.