Behavioral Health - Recovery Coach - Senior

Marana Health is seeking a Recovery Coach – Senior to join the Behavioral Health team at the Marana Main Health Center, located in the heart of Marana, AZ.

The Recovery Coach – Senior provides guidance and leadership to Recovery Coaches and other members of the Behavioral Health team, and provides direct behavioral health services to clients and family members including case management, skills training, group counseling, group skills training, health promotion, crisis intervention, transportation, supportive employment services, counseling (with appropriate clinical oversight), and others depending on clients’ needs.

Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.

The Following Qualifications Are Required

Bachelor’s Degree in a Social Services Field

• 3 years’ experience working with State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients
• Fingerprint Clearance Card through the Arizona Department of Public Safety

Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH)

The Following Qualifications Are Preferred

• Experience with community resources and agencies
• Basic Life Support (BLS) certification

First Aid Certification

• Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
• This position has the following supervisory responsibilities:

Functions as a lead worker but primarily performs essentially the same work as those directed. Lead duties may include resolving minor issues, overseeing work quality, training, instructing, and scheduling work.

The ideal candidate will also possess the following knowledge, skills, and abilities:

Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.

Ability to cultivate a culture of respect and service excellence through professionalism, effective communication, and demonstrated commitment to integrity, trust, fairness, and respect.

• Ability to provide effective mentorship and support to staff.
• Proficient in the use of computers and Microsoft products and able to teach others.
• Thorough knowledge of State and RBHA requirements.
• Thorough knowledge of current versions of Diagnostic and Statistical Manual of Mental * * Disorders (DSM) and International Classification of Diseases (ICD).
• Ability to complete Behavioral Health Assessments with appropriate clinical oversight.

Duties and Responsibilities

Provides individualized behavioral health services to clients and families in a manner most effective based on client needs and diagnoses, including both behavioral health and medical diagnoses.

Provides clients and family members with quality and timely assessments, service planning, annual updates, primary care coordination, psychiatric coordination, and discharge and aftercare planning within a recovery model of care.

Prepares timely and accurate documentation and maintains audit-ready client charts, including:

Core Assessment with yearly updates,

Demographic Form with yearly or bi-yearly updates,

Service Plan with ongoing Service Plan Reviews,

Annual Assessment Updates,

Primary care coordination as appropriate, not less than annually,

Psychiatric Assessments with yearly updates,

• Crisis Plans with appropriate revisions, and
• Other forms as appropriate or requested.
• Accommodates client schedules when providing direct services.
• Meets productivity requirements while maintaining ethical encountering and billing practices.
• Provides home-based and crisis intervention services as necessary or requested.
• Provides or arranges transportation for clients as necessary.
• Provides all clients with appropriate referrals to community agencies and resources as needed or requested.
• Works collaboratively with psychiatric staff as appropriate, ensuring clients receive appropriate medication monitoring, psychiatric evaluations, and regular primary care involvement.
• Reviews Recovery Coaches’ workload and documentation for compliance, accuracy, and timeliness.
• Acts as a subject matter expert and a responsible, productive, and creative role model for other MH staff.
• Provides support and guidance to Recovery Coaches and other behavioral health staff to assist in crisis intervention, service planning and assessment, and provision of appropriate services.
• Trains Recovery Coaches and other behavioral health staff.
• Participates in leadership meetings.
• Follows professional and ethical practices when working with clients, client records, families, and community personnel.
• Maintains confidentiality of client and family information.
• Promotes trust in MH care providers while delivering excellent customer service.

Acts as a willing and efficient liaison between MHC Behavioral Health Services and other behavioral health agency staff, school district employees, Department of Child Safety (DCS), Department of Economic Security (DES), ACC/RBHA staff, and court employees.

Interacts effectively with MH employees, ACC/RBHA/Health Plan, community members, and other agency personnel to promote trust, cooperation, and growth.

Observes applicable state and federal laws, assumes responsibility for knowledge of laws, and requests clarification if necessary.

Maintains general behavioral health and education standards and keeps abreast of behavioral health and educational trends by reading and attending in-services and workshops as indicated in staff development plan.

Assists Behavioral Health supervisory staff with client tracking, ensuring timely follow-through and timely and accurate paperwork.

Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients, and staff.

Performs other duties as assigned.

Benefits

Marana Health’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Education reimbursement ($3,000 per year for full-time)

Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.

Marana Health will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.