Manager Behavioral Health Operations

Department: 09120 ABHC Behavioral Health Shared Services - General Administration

Status: Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Hybrid of remote and onsite expectations.

Pay Range

$44.15 - $66.25

Major Responsibilities

Oversees and ensures efficient Behavioral Health clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.

Oversees all functions of the Behavioral Health clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services. Serves as a liaison to corporate departments that provide and/or support these services.

Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns, complaints and/or problems.

Uses internal and external data to evaluate practice patterns and outcomes. Ensures that all providers participate in the ongoing development and management of clinical outcomes for behavioral health services provided. Promotes and facilitates the sharing of best practices and evidenced-based outcomes among direct reports to achieve excellent customer service, clinical quality and financial performance.

Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.

Establishes and maintains effective communication and working relationships with therapists, psychologists, physicians and advanced practice professionals. Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution.

Oversees risk management issues; develops corrective action plans as a result of incidents reported or issues of concern that may arise.

Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.

Develops and administers policies and procedures to accomplish department-specific and organizational initiatives.

Ensures compliance with regulatory, licensing, and contractual obligations to meet organizational needs for areas of responsibility. Participates in staff education and plans, prepares and monitors all services and programs provided for compliance with regulatory, local, state and federal standards and requirements.

Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.

Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, And/or Certification Required

None Required

Georgia Candidates: Current licensure by the state of Georgia in social work or counseling required (LMSW, LCSW, LAPC, LPC, LAMFT, LMFT) is required for GA.

Education Required

Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required

Typically requires 5 years of experience in a health care facility or community-based service provider that includes experience and knowledge in clinic management, clinic operational structure systems and clinic policies, procedures, and processes. Includes 1 year of supervisory experience in managing staff, and monitoring the budget and resources.

Knowledge, Skills & Abilities Required

Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.

Ability to leverage peers, team and community resources to successfully understand key elements of behavioral health services provision and effectively navigate a complex behavioral health service delivery system.

Excellent interpersonal, communication, and organizational skills.

Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.

Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements and Working Conditions

• Generally exposed to a normal office environment.
• Position requires travel between clinic sites; therefore will be exposed to road and weather conditions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more

Paid Time Off Programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e. g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.

Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.

It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.

Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.