Office Assistant II, Physician Services (MAC Primary Care)

UPMC Western Maryland Physician Services is looking for a full time Office Assistant to join their dedicated team!

All levels of candidates are encouraged to apply and will be placed into the appropriate career ladder Office Assistant level.

The Office Assistant is responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.

This role will work Monday through Friday, daylight shifts.

UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more. Apply today!

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.

Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.

Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.

Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages and provides information in a courteous manner.

Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion

Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.

High School Diploma or GED

• Three years of work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience required.

Licensure, Certifications, and Clearances

UPMC is an Equal Opportunity Employer/Disability/Veteran