RN Patient Navigator

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RN Patient Navigator

Position Summary

The RN Patient Navigator serves as a clinical expert, patient advocate, educator, and care coordinator, guiding patients through the continuum of care from diagnosis through treatment, recovery, and survivorship.

As a key member of the multidisciplinary healthcare team, this role collaborates with physicians, advanced practice providers, nursing staff, ancillary departments, and community resources to ensure coordinated, patient-centered care.

The RN Patient Navigator facilitates timely access to services, removes barriers to care, promotes patient education, and supports improved clinical outcomes and patient satisfaction.

Essential Responsibilities

Coordinate and facilitate care across the continuum, ensuring seamless communication among patients, families, providers, and interdisciplinary team members.

Serve as the primary point of contact for patients and caregivers, providing guidance, education, and support throughout the treatment journey.

Communicate and coordinate treatment plans with internal departments, external agencies, and community partners to maintain continuity of care.

Assist patients and families in understanding diagnoses, treatment options, expected outcomes, and available support resources.

Facilitate referrals and appointments for specialty consultations, diagnostic testing, rehabilitation services, social work, nutrition, financial assistance, and other supportive care resources.

Monitor patient progress and collaborate with inpatient and outpatient care teams to ensure appropriate transitions of care.

Review clinical documentation to support accurate and complete treatment planning and care coordination.

Assess patient needs and develop individualized care plans utilizing the nursing process, including assessment, planning, implementation, and evaluation.

Provide patient and family education regarding disease processes, treatments, medication management, symptom monitoring, and community resources.

Support patients and caregivers during complex decision-making processes by providing education, resources, and emotional support.

Maintain accurate and timely documentation in accordance with organizational, regulatory, and professional standards.

Collect and analyze patient and program data to support quality improvement initiatives, outcome reporting, and strategic service line planning.

Participate in policy development, process improvement initiatives, and evidence-based practice advancement.

Serve as a clinical resource for healthcare professionals and represent the organization at community outreach events, health fairs, educational programs, and screenings.

Demonstrate professional accountability, effective time management, and compliance with all organizational policies and regulatory requirements.

Minimum Qualifications

• Education
• Graduate of an accredited school of nursing.
• Bachelor of Science in Nursing (BSN) preferred.

Experience

Minimum of three (3) years of professional nursing experience in a relevant specialty area.

Licensure & Certifications

Current Louisiana Registered Nurse (RN) license or temporary permit to practice professional nursing in the State of Louisiana.

Current American Heart Association (AHA) Basic Life Support (BLS) for Healthcare Providers certification.

• Knowledge, Skills, and Abilities
• Strong clinical assessment and care coordination skills.
• Knowledge of disease management, patient education principles, and care transitions.
• Ability to effectively communicate with patients, families, physicians, and interdisciplinary care teams.
• Excellent organizational, problem-solving, and critical-thinking abilities.
• Proficiency in electronic medical records and clinical documentation systems.
• Ability to work independently while managing multiple priorities in a fast-paced healthcare environment.
• Commitment to providing compassionate, patient-centered care and improving the overall patient experience.

LCMC Health is committed to providing exceptional patient care by connecting patients with the clinical, educational, and supportive resources needed to achieve optimal health outcomes.

Work Shift

• Days (United States of America)
• LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

• Your extras
• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do
• You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.