Resident Support Assistant (Kingsport Family Medicine)

This position is located at Kingsport Family Medicine.

Job Summary

The Resident Information Research Tech reports to the Residency Coordinator and is responsible for providing administrative support to the Medical Director, Program Director, faculty, residents, medical students, and coordinators.

Knowledge, Skills, and Abilities

• Ability to establish and maintain effective working relationships and to be a team player.
• Ability to communicate effectively.
• Ability to organize, manage multiple tasks efficiently, and independently monitor projects to successful completion.
• Ability to accept responsibility and demonstrate discretion and good judgment.
• Ability to provide excellent customer service (faculty members, residents, medical students, staff, departmental personnel, vendors, and visitors).
• Ability to be a good role model for medical students and residents regarding organization and professionalism.
• Ability to handle confidential information responsibly.
• Ability to comply with HIPAA guidelines.
• Ability to enter data accurately.
• Ability to work in an environment with frequent interruptions.
• Ability to solve problems and recommend solutions.
• Ability to work independently.
• Ability to effectively utilize computer software to accomplish duties, including programs for word processing, presentation, spreadsheet, resident application system, and resident/faculty system.
• Ability to locate, understand, communicate, and comply with Tennessee Board of Regents, ETSU, and Family Medicine policies, guidelines, and procedures for all activities.
• Ability to learn and efficiently assimilate new technologies, hardware, and software into daily functions.
• Ability to electronically create, store, edit, and transmit documents and photos in portable document format (pdf).

• Ability to gather and compile data for a variety of purposes.

Required Qualifications

• Associate's degree or High School Diploma/GED with 2 years of office experience in business and/or healthcare.

Preferred Qualifications

• Bachelor's degree.
• Knowledge of residency software, electronic medical records and scheduling software.

Compensation & Benefits

• Job Family: Medical Academic Associate 1
• Salary: Market Range 3 ($32,575.00)
• For information on benefits, please visit – etsu.edu

Applications Instructions

• Non-exempt positions will be posted for a minimum of five (5) calendar days.

The closing is subject to change without notice to applicants.

• Employment is contingent upon a successful background check.
• Please attach the following documents to your application: a cover letter, resume, and three professional references.

ETSU is an Equal Opportunity Employer

University Overview (as needed)

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service.

Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond.

Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

Disclaimer Statement

• Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.