Physician Support Analyst

Physician Support Analyst

Looking to elevate your career? Join us!

Work Location: Hybrid position based in Dallas, TX

Work Hours

Full Time - This position may require occasional after-hours or on-call support to address urgent clinical needs. The ability to move between clinical areas and interact directly with physicians is essential.

The Physician Support Analyst provides comprehensive technical and workflow support for physicians and clinical staff utilizing imaging systems and related hardware. This role is responsible for troubleshooting, problem resolution, and ensuring optimal system performance in a fast-paced healthcare environment.

Department/Center Highlights

• Ability to work autonomously within a large medical organization that enables the person to build and cultivate strong relationships.
• Direct impact on the success of a Great Place to Work organization.
• Chance to work for a large, national organization with room to grow and advance in their role.

Here Is What You Will Need

• Associate’s or Bachelor’s degree in Information Technology, Healthcare Informatics, or related field preferred.
• Strong knowledge of imaging hardware and related peripherals used in healthcare settings.
• Proven experience in technical support, preferably in a healthcare or imaging environment.
• Excellent problem-solving and workflow management skills.
• Familiarity with medical terminology and the ability to communicate with clinical professionals.
• Outstanding verbal and written communication skills, with a customer-focused attitude.
• Ability to provide effective support via telephone and in-person interactions.
• Experience with Sectra imaging systems is strongly preferred.

A Day in the Life of a Physician Support Analyst:

Provide Services and Support for the Following Areas

• Deliver expert-level technical support for imaging hardware and software, including installation, configuration, and maintenance.
• Assist physicians and staff with day-to-day operational issues, both over the telephone and in person, ensuring minimal disruption to clinical workflows.
• Identify, analyze, and resolve technical and workflow problems related to imaging systems, escalating issues as needed.
• Communicate effectively with physicians and clinical teams to understand needs, provide guidance, and relay technical information in clear terms.
• Document support activities, issues, and solutions for ongoing knowledge sharing and improvement.
• Utilize medical terminology and understanding of clinical workflows to provide contextually relevant support.
• Collaborate with IT and Imaging departments to optimize system performance and enhance user experience.

Why Solis Mammography?

• A Great Place to Work, earning this prestigious award for multiple years running.
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

Qualifications

At Solis Mammography, we save lives. We shape the future of women’s health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.