Social Worker / Activities Director

Hillside Plaza is a resident-centered skilled nursing and long-term care community committed to providing compassionate, high-quality care. We are seeking a caring, creative, and organized Social Services Director / Activities Director to lead our social services and resident engagement programs.

The Social Services Director / Activities Director supports residents and families through admissions, care planning, transitions, emotional support, and discharge planning while developing meaningful activities that promote each resident’s physical, emotional, social, intellectual, and spiritual well-being. The ideal candidate is compassionate, energetic, detail-oriented, and comfortable working with seniors, families, and an interdisciplinary healthcare team.

Key Responsibilities

• Social Services
• Complete psychosocial assessments for new and existing residents
• Support the admission process and ensure residents and families feel welcomed, informed, and supported
• Participate in interdisciplinary care plan meetings and document residents’ needs, preferences, goals, and progress
• Provide emotional support, crisis intervention, advocacy, and problem-solving assistance
• Communicate regularly with residents, families, responsible parties, and interdisciplinary team members
• Coordinate discharge planning, referrals, transportation, equipment, and community-based services
• Assist residents and families with forms, applications, advance directives, and available community resources
• Address resident concerns and grievances promptly and professionally
• Advocate for residents’ rights, dignity, choice, and quality of life
• Maintain timely and accurate documentation in accordance with facility policies and state and federal regulations

Activities and Resident Engagement

Plan, develop, and oversee a comprehensive activities program based on residents’ interests, abilities, needs, and preferences

Create and maintain a diverse monthly activity calendar that includes social, recreational, educational, cultural, spiritual, and therapeutic programming

Conduct resident activity assessments and contribute individualized goals and interventions to each resident’s care plan

• Provide group, small-group, bedside, and one-on-one activities for residents with varying levels of ability
• Encourage resident participation and adapt programming to support residents with cognitive, physical, or sensory limitations
• Coordinate special events, entertainment, holiday programs, outings, and community involvement
• Recruit, coordinate, and supervise volunteers and community partners
• Manage departmental operations, staffing, supplies, documentation, and budgetary needs
• Track resident participation and evaluate the effectiveness of activity programming

Ensure activities are conducted safely and in accordance with residents’ rights, facility policies, and applicable regulations

Participate in quality improvement initiatives, resident council meetings, and interdisciplinary care conferences

Qualifications

Experience in long-term care, social services, case management, senior care, recreational programming, or a related field preferred

• Previous leadership or department-management experience preferred
• Must meet applicable state and federal qualifications for the assigned Social Services and Activities Director responsibilities
• Strong communication, leadership, organizational, and interpersonal skills
• Compassionate and respectful approach when working with residents and families
• Creative, enthusiastic, and able to develop programs that reflect residents’ interests and abilities
• Ability to maintain confidentiality and handle sensitive information appropriately
• Knowledge of residents’ rights and long-term care regulations preferred
• Ability to complete accurate documentation and manage multiple priorities
• Ability to work collaboratively with nursing, therapy, dietary, administration, and other departments
• Basic computer skills and experience with electronic health records preferred
• Must successfully complete all required background checks, health screenings, and employment requirements

What We Offer

• Competitive compensation
• Medical, dental, and vision insurance options
• Paid time off and holidays
• Retirement plan options
• Opportunities for professional development and career growth
• Supportive and team-focused work environment
• The opportunity to make a meaningful difference in residents’ daily lives
• Hillside Plaza – East Side of Cleveland

Rooted in the Community

Hillside Plaza is a vital part of Cleveland’s east side, providing compassionate care and building lasting relationships with residents and families throughout the community.

Our Mission

“Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees

A Strong Sense of Purpose and Community

• Opportunities to grow your career in skilled nursing, assisted living, rehabilitation, long-term care, and hospice
• Full-time nurse practitioner support and interdisciplinary collaboration
• A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person

Just like our residents, our team members have physical, emotional, social, and intellectual needs. We are committed to supporting your well-being and helping you succeed.

Hillside Plaza is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, marital status, veteran status, disability, or any other status protected by applicable law.