EHR Application Principal Trainer - Pharmacist

Location: Avera Health

Worker Type

Regular

Work Shift

Day Shift (United States of America)

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The EHR Application Principal Trainer - Pharmacist is an Information Technology role responsible for designing, developing, validating, maintaining, and delivering role-based application training for assigned electronic health record (EHR) and healthcare information system applications.

This role partners with informatics analysts, operational leaders, subject matter experts, and the system-wide learning team as appropriate to ensure training curriculum, workflow scenarios, course assignments, and training environments accurately reflect approved system configuration, role-based access, operational workflows, and release changes for all phases of medication management and closed-loop processes.

The position serves as the application training and curriculum subject matter expert, supporting safe, efficient, standardized, and optimized use of the electronic health record and related healthcare applications.

This role does not own system level learning strategy, leadership development, general employee development, onboarding, compliance education, or non-EHR education programs.

What You Will Do

Develop and Maintain Application Curriculum

• Design, develop, maintain, and continuously improve role-based application training curriculum, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, and supporting materials for assigned EHR and healthcare information system applications, addressing all phases of medication management and closed-loop medication processes.

Support Application Change Control and Release Readiness

• Participate in application workgroups, change control discussions, upgrade planning, release reviews, testing activities, and optimization initiatives to identify training impacts and update curriculum prior to implementation.

Analyze Roles and Training Assignments

• Analyze end-user roles, application access, workflows, and training requirements to maintain application-specific course catalogs and support appropriate training assignments.

Coordinate Curriculum Review and Approval

• Facilitate curriculum review with subject matter experts, informatics application teams, and operational stakeholders to confirm workflow accuracy and obtain required approvals before implementation.

Build, Test, and Maintain Training Environments.

• Build, validate, test, maintain, and troubleshoot training environments, training patients, exercises, and scenario data in partnership with informatics analysts and environment support teams.

Deliver Application Training

• Deliver instructor-led, virtual, recorded, and targeted one-on-one application training for end users, super users, application training partners, and internal staff for assigned EHR and healthcare information systems applications.

Evaluate Training Effectiveness

• Review learner feedback, assessment results, help desk trends, workflow issues, and stakeholder input to identify training gaps and implement continuous improvements to curriculum, materials, and delivery methods.

Serve as the Application Training Subject Matter Expert

• Provide application-specific guidance, workflow reinforcement, refresher training, and post-training support to learners, super users, application training partners, and stakeholders.
• Escalate application build, configuration, access, or workflow issues to the appropriate IT teams.

Prepare Training Delivery Readiness

• Prepare training materials, training records, classroom or virtual delivery tools, and required technology to support effective learning experiences.
• Partner with system-wide learning resources when system-level learning platforms, templates, or reporting are required.

Manage Training Deliverables and Documentation

• Manage multiple curriculum development, upgrade, optimization, and training readiness deliverables while meeting established timelines.
• Maintain curriculum trackers, training environment checklists, course documentation, and related artifacts in accordance with IT, application vendor, and Avera standards.

Essential Qualifications

The individual must be able to work the hours specified.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.

These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

Pharmacist - Board of Pharmacy active in state of practice.

Preferred Education, License/Certification, or Work Experience:

Bachelor's in related area.

Three years of related experience in EHR training, application support, healthcare information systems, clinical informatics, healthcare operations, technical training or instructional design.

Experience developing role-based technical training materials, workflow scenarios, tip sheets, exercises, and adult-learning based application content.

Experience working with Epic, electronic health records, healthcare information systems, clinical/business workflows, or application implementation and optimization activities.

Epic Principal Trainer certification for assigned application may be required or willingness to obtain within established time frame. Additional Epic certification, training environment build experience, or application-specific certification.

Expectations and Standards

Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.

• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.

Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.

Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.