Counselor Military Support (Remote)

Job Title:  SAIL Case Manager 

This position is fully remote and able to be supported from any location.

However, candidates must be available to work during the below specified
timeframe, regardless of their location.

 Super Region West: 7:00AM-5:00PM PT 

Summary

The Navy’s Sailor Assistance and Intercept for Life (SAIL) program was designed
to allow for command support and involvement throughout a Sailor’s recovery
following a suicide-related incident to optimize successful reintegration and to
ensure mission readiness. Through a series of voluntary caring client contacts
with SAIL Case Managers, SAIL monitors a Sailor’s healing progress by using
evidence-based tools at various stages of his/her recovery. SAIL may also
increase a Sailor’s compliance with existing treatment through monitoring and
command support while empowering the Sailor to strengthen their coping skills
and build resilience.  SAIL provides rapid-assistance clinical case management
services addressing risk management, care coordination and reintegration
assistance for Sailors identified during the period of highest risk after an
event involving suicidal thoughts or behaviors. 

SAIL Case Managers shall telework full-time, from contractor approved locations,
but must be physically located within the local commuting area of a miliary
installation for the purpose of CAC issuance. SAIL case managers may be asked to
provide surge support to other regions virtually, and in times of crisis may be
required to travel to provide clinical support to clients on site. 

Essential Duties and Responsibilities

* Receive Command and non-Command referrals and make an introductory contact to
referred Sailors to provide information about the SAIL program. 

* Provide an initial clinical assessment and ongoing risk assessments using the
Columbia Suicide Severity Risk Scale (C-SSRS).  Provide ongoing safety
planning using the Veterans Affairs Safety Plan. 

* Collaborate closely with Sailor’s Command providing routine updates regarding
 sailor risk, safety, and progress in their recovery in accordance with the
DoDI 6490.08. 

* Provide clinical case management to Sailors enrolled in SAIL per published
protocols and procedures. Ensure enrolled Sailors are connected to behavioral
health providers and other supportive resources, as indicated, throughout
SAIL engagement.  

* Ensure Command referral information for Sailors who decline or who cannot be
contacted is documented in the FFSMIS SAIL Record System. At the conclusion
of SAIL services, alert command that SAIL services are ending and advise on
procedures if the Sailor’s risk of suicide related behavior returns.  

* Report suspected child abuse and domestic abuse/violence to the local
civilian authorities and the Family Advocacy Representative IAW Navy and
state requirements. For clients wanting to make a restricted domestic abuse
report, provide a warm handoff to the installation Family Advocacy
Representative or FAP Victim Advocate. For clients wanting to make a
restricted sexual assault report, provide a warm handoff to the installation
Sexual Assault Response Coordinator or SAPR Victim Advocate.  

* Ensure Sailors receive an initial evaluation by Military Treatment
Facility/Emergency Department qualified staff after suicide related behavior
or ideation in accordance with local emergency response procedures and in
coordination with the Sailor’s command.  

* Collaborate with Sailors behavioral health treatment provider(s), and other
service providers upon receipt of release of information from the Sailor. 

* Participate in site/regional quarterly quality assurance procedures to ensure
that all SAIL services provided are safe and of good quality. 

* Document and maintain current records in the FFSMIS SAIL Record System for
all SAIL contacts, assessments, and case management services provided IAW
Navy requirements. 

* Ability to intervene in crisis situations, using sound professional judgment,
ethical practice and common sense.  Maintain SAIL case documentation IAW all
applicable policies, laws and instructions. 

Required Qualifications

* Master’s degree in counseling accredited by the Council for Accreditation of
Counseling and Related Educational Programs OR a Master’s degree in Social
Work accredited by the Council on Social Work Education OR a Master’s degree
in Marriage and Family Therapy accredited by the Commission on Accreditation
of Marriage and Family Therapy Education OR a Doctoral degree in clinical or
counseling psychology PLUS a one-year clinical internship accredited by the
American Psychological Association. 

* Current, valid and unrestricted clinical license or certification from a
state or U. S. territory authorizing independent clinical practice in the
fields of professional counseling, clinical social work, marriage and family
therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social
Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed
Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed
Professional Counselor), LCPC (Licensed Certified Professional Counselor),
LMHC (Licensed Mental Health Counselor). Each SAIL Case Manager must maintain
current clinical credentials and privileges throughout their assignment. 

* A minimum of two years- of full-time, post-master’s supervised clinical
experience. 

* SAIL Case Managers must meet or exceed the requirements for Tier II clinical
practitioners.   

* SAIL Case Managers must meet the standards of professional and ethical
conduct prescribed by their particular discipline or licensing board and
demonstrate current clinical competence through at least periodic, direct
service clinical experience during the 2 years preceding hire. 

* 2+ years’ experience providing case management to clinical clients. 

* 1+ year experience providing clinical services on a telehealth platform. 

* Minimum of 6 months experience with managing crises with suicidal clients and
implementing safety plans. 

* Minimum of 6 months experience assessing suicidality risk. 

* Knowledge of standard documentation requirements for clinical services. 

* Ability to work and thrive in a high stress, fast-paced environment. 

* Strong organizational and time management skills. 

* Ability to work effectively with diverse racial, ethnic, and socioeconomic
backgrounds. 

* Proficiency in oral and written communication skills. 

* Knowledge of Microsoft Office Suite software and skilled in the use of office
software. 

* Must have a dedicated professional workspace that that provides a secure,
private environment suitable for telehealth clinical services and is free of
distractions or personal commitments during the workday.    

* Must be physically located within a reasonable commuting distance of a
military installation. 

* Must be able to work core business hours of the assigned area of
responsibility. 

* Must be able to flex hours in times of surge or crisis. 

Preferred Qualifications

* Live local to the assigned area of responsibility 

* Knowledge of the difficulties of adjusting to general life stresses as well
as those resulting from the requirements of military life. 

* Experience providing short-term counseling to those within the military
community. 

* Knowledge of available military and community referral resources. 

* Ability to effectively communicate directly with Command Leadership
(Commanding Officer, Executive Officer, Command Master Chief). 

 Other Skills and Abilities   

 This position requires access to U. S. Government facilities and systems. U. S.
Citizenship, a valid driver's license, transportation, and auto insurance are
required. 

 Competencies   

To perform the job successfully, an individual should demonstrate the following
competencies: 

 Ability to work both independently and as part of a team.  

* Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs; Solicits customer feedback to improve
service; Responds to requests for service and assistance; Meets commitments. 

* Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains
confidentiality; Listens to others without interrupting; Keeps emotions under
control; Remains open to others' ideas and tries new things. 

* Oral Communication - Speaks clearly and persuasively in positive or negative
situations; Listens and gets clarification; Responds well to questions;
Demonstrates group presentation skills; Participates in meetings. 

* Written Communication - Writes clearly and informatively; Edits work for
spelling and grammar; Varies writing style to meet needs; Presents numerical
data effectively; Able to read and interpret written information. 

* Change Management - Develops workable implementation plans; Communicates
changes effectively; Builds commitment and overcomes resistance; Prepares and
supports those affected by change; Monitors transition and evaluates
results. 

* Judgment - Displays willingness to make decisions; Exhibits sound and
accurate judgment; Supports and explains reasoning for decisions; Includes
appropriate people in decision-making process; Makes timely decisions. 

* Professionalism - Approaches others in a tactful manner; Reacts well under
pressure; Treats others with respect and consideration regardless of their
status or position; Accepts responsibility for own actions; Follows through
on commitments. 

 Physical Demands:  Uses computer, telephones, copiers, printers and other
office equipment. The employee must occasionally lift and/or move up to 10
pounds. 

 Work Environment:  Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. Must have a dedicated
professional workspace that that provides a secure, private environment suitable
for telehealth clinical services and staff supervision and is free of
distractions or personal commitments during the work day.