Nurse Triage Operations Admin

Position Summary

The Nurse Triage Administrator is responsible for the coordination, administrative planning, and operational oversight of assigned functions within Call 4 Health's 24/7 Nurse Triage department, serving multiple healthcare clients. Reporting directly to the Director of Nurse Triage Operations, this position exercises independent judgment in evaluating staffing needs, developing operational processes, and implementing administrative improvements within delegated authority.

The position serves as the central point of coordination for nursing schedules, staffing coverage, onboarding and training administration, multistate licensure and credential tracking, and departmental reporting. Working closely with the Director of Nurse Triage Operations and Nurse Supervisors, this individual supports operational efficiency, regulatory compliance, and continuity of services.

The ideal candidate has a background in healthcare administration or clinical operations, exceptional organizational skills, strong communication abilities, and the ability to independently manage competing priorities in a fast-paced, remote healthcare environment.

Essential Responsibilities

1. Workforce Scheduling & Staffing Coordination

Evaluate staffing requirements, analyze coverage trends, and independently develop and implement workforce scheduling strategies within established departmental budgets and delegated authority.

Serve as the primary point of contact for nursing schedules and staffing coordination.

Maintain and manage the master nursing schedule across all shifts and coverage requirements.

Coordinate schedule changes, PTO requests, call-outs, and shift coverage.

Identify staffing gaps and proactively coordinate coverage for open shifts.

Communicate available shifts and staffing opportunities through established communication channels.

Maintain accurate records of scheduled hours, actual coverage, and staffing changes.

Monitor staffing trends and provide regular reports to leadership.

Coordinate with Nurse Supervisors and Team Leads regarding coverage concerns and staffing escalations.

Evaluate existing scheduling processes, identify operational inefficiencies, and develop recommendations for improving staffing coverage, resource utilization, and scheduling procedures. Implement process improvements within delegated authority.

2. Nurse Onboarding & Training Coordination

Develop and maintain onboarding checklists and training documentation.

Coordinate administrative aspects of new nurse onboarding.

Coordinate orientation schedules and required training activities.

Track completion of required training, competencies, and documentation.

Work with Nurse Supervisors and clinical leadership to ensure new nurses complete required training before independently handling calls.

Maintain training records and identify outstanding requirements.

Assist in organizing ongoing education and annual competency activities.

3. Nursing Licensure & Credential Tracking

Develop and oversee administrative controls for multistate nursing licensure and credential tracking, independently evaluate documentation deficiencies, and implement appropriate administrative corrective measures within delegated authority.

Maintain a centralized database of nursing licenses and credentialing requirements.

Track RN and LPN license status across all applicable states.

Monitor expiration dates and establish advance renewal reminders.

Coordinate collection and verification of updated licenses and required documentation.

Track applicable continuing education, certifications, and other credentialing requirements as established by the organization and client contracts.

Maintain records of license verification and renewal documentation.

Alert leadership to upcoming expirations, missing documentation, or potential compliance concerns.

Assist with coordination of new state licensure applications and renewals as directed.

4. Clinical Operations & Administrative Support

Evaluate departmental administrative processes, develop and implement operational procedures, and independently identify and resolve significant workflow inefficiencies within established organizational policies.

Develop, evaluate, and maintain administrative procedures related to workforce scheduling, onboarding coordination, and credential tracking, ensuring alignment with organizational policies and departmental operational requirements.

Maintain accurate employee and operational records.

Support communication and coordination between nurses, supervisors, and leadership.

Assist with preparation of operational reports and staffing metrics.

Identify opportunities to streamline administrative workflows.

Participate in departmental improvement initiatives.

Provide general administrative support to the Director and Nurse Supervisors as needed.

5. Operational Accountability

Exercise independent judgment in evaluating operational priorities, workforce planning alternatives, and administrative process improvements.

Develop and implement departmental administrative procedures within delegated authority, including determining appropriate methods to address significant operational challenges.

Analyze staffing utilization, scheduling costs, and operational performance to develop and implement recommendations that improve departmental efficiency.

Qualifications

Licensed Practical Nurse, Medical Assistant Certification, or comparable healthcare education/experience preferred.

Previous experience in a healthcare administrative, scheduling, staffing, or clinical coordination role.

Experience working with electronic scheduling systems, Microsoft Teams, and Microsoft Office.

Strong organizational and time-management skills.

Excellent written and verbal communication skills.

Ability to manage multiple priorities and meet deadlines.

Strong Attention to Detail

Ability to work independently and identify opportunities for process improvement.

Preferred Experience

Experience coordinating schedules for a healthcare workforce.

Experience with nurse onboarding and credentialing.

Familiarity with multistate nursing licensure and the Nursys verification system.

Experience supporting remote clinical teams.

Experience in telephone triage, nurse navigation, or other 24/7 healthcare operations.

Success Measures

Success in This Position Will Be Measured By

Accurate and timely maintenance of the master schedule.

Reduction in time spent by supervisors and leadership on routine scheduling activities.

Improved visibility into staffing gaps and coverage needs.

Timely completion of onboarding and training requirements.

Accurate tracking of nursing licenses and credentials.

Proactive identification of upcoming license expirations and compliance concerns.

Improved organization and consistency of clinical administrative processes.

Effectiveness of implemented administrative process improvements in reducing staffing gaps, improving resource utilization, and supporting operational efficiency.

Quality and effectiveness of workforce planning recommendations, operational analysis, and administrative procedures developed within assigned authority.

General Statement

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Call 4 Health may revise the position based on departmental, client, regulatory, or company needs.

Equal Employment Opportunity

Call 4 Health is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Call 4 Health provides reasonable accommodations to qualified applicants and employees in accordance with applicable law.

Document Control and Approval

Effective Date: November 5, 2026