Triage Nurse (RN)

Wellesley Family care is a thriving primary care practice based in Needham, Massachusetts. We are a private (independent) practice affiliated with Mass General Brigham with a focus on individualized evidence-based care for the whole family.

We also highly value teamwork and collaboration and have built a team culture of safety, competence, and fun. We currently have twenty-two primary care providers on our team and have a strong growth trajectory into new business and practice initiatives.

We are looking for a compassionate, detail-oriented Registered Nurse (RN) with strong clinical judgment to join our practice as a Triage Nurse.

Position Summary

The Triage Nurse is a Registered Nurse (RN) responsible for triaging sick calls and Patient Gateway messages, providing patient education, conduct nurse visits, and serving as a clinical lead for our excellent medical assistant team.

The Triage Nurse works closely with our physicians, nurse practitioners, and nurse triage team, within the scope of practice defined by the Massachusetts Board of Registration in Nursing. This is an excellent opportunity for an RN who enjoys clinical problem-solving, takes pride in clear communication and accuracy, and wants to be part of a collaborative, supportive primary care team.

Essential Functions

• Telephone and Patient Gateway Triage (Primary Responsibility)
• Triage, prioritize, and respond to incoming patient phone calls and Patient Gateway messages.
• Ensure patients and caregivers are directed in accordance with provider instructions.
• Instruct patients and families regarding medications and treatment instructions.

Communicate with physicians, nurse practitioners, the nurse triage team, and other members of the care team about patients’ status.

Nurse Visit Program

Perform nurse visits, including but not limited to administering vaccines, providing nurse education, and performing ear lavage.

ED and Hospital Discharge Follow-Up

Conduct follow-up with patients after emergency department visits and inpatient discharges.

Clinical Leadership

Serve as a clinical lead and resource for the medical assistant team.

Participate in nurse triage meetings, helping to evaluate and formulate policies, procedures, decisions, and solutions related to our triage services.

General Responsibilities

• Adhere to standards for infection control, patient safety, and confidentiality.
• Maintain accurate documentation and complete records.
• Demonstrate professionalism and promote a harmonious working environment by working cooperatively with all team members.
• Uphold, support, and promote all company policies and procedures.
• Perform other duties as assigned or required within the RN scope of practice.

Schedule: Full-time, in office Monday through Friday. This position is 100% on site; remote or hybrid work is not available.

Reports To: Clinical Practice Manager

FLSA Status: Non-Exempt

Leadership Level

Not applicable (individual contributor)

Supervisory Responsibilities

None. The Triage Nurse has no supervisory responsibility.

Salary

$50-$55/hour

Qualifications

• Required
• Bachelor’s degree (four-year).
• Current, unrestricted Registered Nurse license in the Commonwealth of Massachusetts.
• Ability to write clinical progress notes and to communicate clinical and health information effectively to patients, family members, colleagues, and clinical staff.
• Strong verbal and written communication skills; thoughts are logical and clearly expressed.
• Ability to work well under pressure, with a high level of organization and attention to detail.

Preferred

• At least one year of RN experience in primary care, family medicine, or another ambulatory setting.
• Current Basic Life Support (BLS) certification from the American Heart Association.
• Experience with protocol-based telephone triage.
• Experience with Epic or another electronic health record.
• Experience caring for patients across the lifespan, from pediatrics to geriatrics.