Behavioral Health Follow Up Specialist

Join Our Team

Lenape Valley Foundation (LVF) is seeking a full-time Behavioral Health Follow-Up Specialist to join our team at the Bright Path Center.

The Behavioral Health Follow-Up Specialist conducts outreach and follow-up activities with individuals who have recently accessed crisis and/or substance use services, helping them connect with recommended treatment, community resources, and ongoing supports.

This role also assists with answering 988 Suicide & Crisis Lifeline and crisis hotline calls as needed. This position is ideal for someone who is passionate about helping others, interested in behavioral health and crisis services, and seeking to make a meaningful impact in the community.

What We Offer

• NEW!! DailyPay- gives you the flexibility to access your earnings immediately- on your own schedule!
• Shift Differentials for overnight and weekend shifts
• 403(b) Retirement Plan
• Pet Insurance
• Wellness Initiatives
• Career Growth Opportunities
• Full-Time Benefits
• Medical | Dental | Vision
• Generous PTO: 15 Vacation Days, 10 Sick Days, 4 Personal Days, 7 Paid Holidays, 5 Conference Days
• Continuing Education: Tuition discounts, free online learning, and reimbursement up to 3% of annual salary for outside trainings
• Employee Assistance Program
• Basic Life Insurance & Long-Term Disability

What You Bring

• Bachelor's degree in psychology, social work, counseling, sociology, nursing, human services, criminal justice, education, or a bachelor's degree in related field with two (2) years of behavioral health direct care experience
• Experience working with individuals experiencing mental health, substance use, or co-occurring challenges
• Strong interpersonal, communication, and organizational skills
• Ability to engage individuals by telephone and build rapport
• Ability to complete required 988 Suicide & Crisis Lifeline training
• Computer proficiency and ability to learn electronic health record systems
• Ability to meet the physical requirements of the position, with or without reasonable accommodation

Your Role

• Conduct follow-up outreach to individuals following crisis and/or substance use services to support connection with recommended treatment, resources, and ongoing care
• Encourage engagement with recommended behavioral health and community services
• Assist individuals in identifying and addressing barriers to treatment
• Provide information regarding available resources and supports
• Document all contacts and outreach activities in the electronic health record
• Maintain communication with internal programs and community partners as appropriate
• Identify concerns that may require additional clinical review or intervention
• Assist with answering incoming 988 and crisis hotline calls as needed
• Provide supportive listening, information, and referrals
• Follow agency policies and procedures related to safety, confidentiality, and documentation

About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment To Diversity and Inclusion

LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.