Financial Assistance Counselor 1

The Financial Assistance Counselor plays a vital role in supporting patients and Carle Health by ensuring financial processes are handled efficiently and compassionately.

This position is responsible for maintaining up-to-date knowledge of departmental policies and procedures, evaluating patients for financial assistance eligibility using established guidelines, and applying appropriate financial adjustments to patient accounts.

The counselor also manages incoming correspondence related to financial documentation and ensures timely and accurate logging of financial assistance applications. Strong attention to detail, communication skills, and a commitment to patient advocacy are essential for success in this role.

Responsibilities

Performs financial counseling and assists patients in the process of applying for Carle Financial Assistance Program. Responds to patient inquiries by clearly explaining billing and financial assistance processes.

Identifies and resolves insurance coverage errors, registration errors, and billing errors to facilitate accurate and timely billing and payment processing. Process and manage incoming and return mail related to financial documentation and patient correspondence in a timely and accurate manner.

Identifies qualifying charges owed at patient responsibility and prepares adjustments to ensure accurate account resolution. Approves financial assistance for patients based on documented auto-qualifiers and applies necessary account adjustments in accordance with policy.

Ensure timely and accurate logging of financial assistance applications, maintaining high standards of documentation. Operate proficiently within multiple revenue cycle and billing systems to support financial processing.

Maintain current knowledge of departmental policies, procedures, and financial assistance guidelines. Prioritize and manage a high volume of tasks efficiently while maintaining attention to detail. Adapt quickly to changes in policies, procedures, and systems, demonstrating flexibility and initiative.

Communicate effectively and compassionately with patients, internal departments, and external agencies.

Ensure confidentiality and security of sensitive patient and financial information at all times by maintaining accurate and confidential Ensure confidentiality and security of sensitive patient and financial information at all times by maintaining accurate and confidential Exhibit professionalism, tact, and diplomacy in all interpersonal interactions. Complete special projects, as assigned. Performs other duties as assigned.

Qualifications

• Certifications:, Education: H.S. Diploma/GED: Related Field, Work Experience:
• Carle Health Company Overview
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Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our more than 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include seven, award-winning hospitals across eight hospital campuses and a multispecialty provider group with more than 1,500 doctors and advanced practice providers.

We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College.

Carle Foundation Hospital, Carle Physicians Group, Carle Hoopeston Regional Health Center, Carle BroMenn Medical Center including Carle Eureka Hospital and associated Carle Health Medical Group clinics all hold Magnet® with Distinction designation, the nation’s highest honor for nursing care granted by the American Nurses Credentialing Center (ANCC).

Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital all hold the exclusive Magnet® designation.

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Salary Range

The compensation range for this position is $17.26per hour - $27.96per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health.

The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.