Licensed Crisis Counselor - Fully Remote in Portland, OR
Listed compensation
$28.55-$32.55/hr
Listing transparency4 of 6 stated
Ask the employer about call expectations and nights and shift pattern.
- Employment & setting
- Full-Time · remote
- Call expectations
- Not specified
- Weekends
- Includes weekends
Job Description
- Salary Range: $28.55 - $32.55 HourlyJob Shift: SwingJob Category: Health Care Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M. A./M. S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in OR and hold one of the following): LPC-A CSWA LMSW LPC LCSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Oregon residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term dis
- ability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U. S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. Role Expectations: About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. Build rapport, actively listen, and foster client engagement. Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. Provide resources, coping strategies, referrals, and safety planning. Intervene appropriately in emergent situations. Maintain accurate, timely, and clinically sound documentation. Multitask effectively while navigating multiple software systems. Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular avail
- ability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
Key Responsibilities
As a telephonic first responder, the Crisis Counselor will deliver compassionate emotional support, risk assessment, crisis intervention, and stabilization services to callers experiencing various emotional and behavioral challenges. Primary duties include providing empathetic support, assessing health concerns, intervening in emergent situations, and maintaining accurate, clinically sound documentation.
Requirements
Applicants must possess a Graduate Degree such as an MSW, PsyD, or PhD in a behavioral health field, or an M.A./M.S. from an accredited program, along with at least one year of direct experience in behavioral health or counseling. Licensure as an LPC-A, CSWA, LMSW, LPC, or LCSW is required, and the candidate must reside in Oregon.
Qualifications
- Education
- Doctoral or professional degree (postgraduate degree)
Key Skills
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Licensed Crisis Counselor - Fully Remote in Portland, OR at PROTOCALL SERVICES a 6.7 out of 10 for work-life balance — classified as good. This places the position in the top 10% in Crisis Counseling — ranked against 252 active Crisis Counseling listings on WeekdayDoc. Contributing factors include remote work flexibility.
Crisis Counseling — Counselor Career Context
Of the 45 active Counselor listings this role was benchmarked against, 44% are remote, 40% have no call, 78% require no weekends — this position is remote.
Counselor pay on WeekdayDoc is up 1.0% vs. the prior quarter (through Aug 2026).
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