Patient Services Representative - Physician Office - General Surgery

Thank you for considering a career at Bon Secours!

Scheduled

• Weekly Hours: 40
• Work Shift: Days (United States of America) Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect.

Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative - Physician Office - General Surgery Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community.

This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification.

Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.

Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).

Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy Verifies RX benefits in electronic health record, per protocol Refers patients to financial counselors when additional financial counseling or payment arrangements are needed.

Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education: High School Diploma or GED (required) Licensure/Certification: None Experience: Prior experience in patient registration/healthcare (preferred) Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters.

We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Department: SPN - Surgery - Richmond Specialty Care It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a)

Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com. We believe your best is yet to come.

At Bon Secours, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here.

Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.