Physician Relations & Patient Experience Specialist

Do you enjoy building relationships, solving problems, and creating exceptional experiences for others? Whatcom Eye Surgeons a division of Northwest Eye Surgeons is seeking a Physician Relations & Patient Experience Specialist to serve as a key connection between our specialists, referring providers, and patients.

In this role, you will help strengthen physician partnerships while ensuring patients receive a seamless, personalized experience throughout their care journey—from referral through follow-up.

This highly visible, relationship-driven position offers the opportunity to make a meaningful impact. You will build and maintain strong relationships with referring providers, collaborate with internal teams, identify opportunities to improve communication and service, and help make the healthcare experience easier and more coordinated for both providers and patients.

If you are personable, proactive, solutions-oriented, and passionate about building connections and delivering outstanding service, we would love to meet you!

About Whatcom Eye Surgeons/Northwest Eye Surgeons

Whatcom Eye Surgeons is a progressive ophthalmic medical and surgical practice providing advanced eye care throughout the Pacific Northwest. Nationally recognized for clinical excellence, our organization brings together experienced specialists, advanced technology, and a comprehensive range of medical and surgical eye care services to deliver exceptional patient outcomes.

We are committed to diversity, equity, and inclusion and believe our success is built on creating a collaborative environment where every colleague feels respected, valued, and supported.

• As our Physician Relations & Patient Experience Specialist, you will:
• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement

Requirements

Bachelor’s degree in healthcare administration, Business, Marketing, Communications, or a related field preferred. Associate degree in healthcare administration, business administration, marketing, communication, or related field preferred; equivalent healthcare experience may be considered.

Minimum three (3) years of healthcare experience, including work with physicians and provider offices. of healthcare experience, preferably in a patient-facing, physician office, referral coordination, care navigation, or customer service role.

Customer service or patient navigation experience, including coordinating multidisciplinary teams.

Benefits

• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company-paid life insurance
• Generous PTO/Holiday

EEO Statement