Registered Nurse - Triage - Duke Integrative Medicine

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

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Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility)

Duke Integrative Medicine is seeking a RN - Triage Concierge Medicine who embraces Advancing Health Together

About Duke Integrative Medicine

Duke Integrative Medicine combines conventional medicine with evidence-based complementary therapies, emphasizing whole-person health, prevention, and wellness. Our center offers integrative primary care, health coaching, nutrition counseling, acupuncture, massage therapy, and wellness programs in a welcoming, healing environment focused on personalized care and lasting patient relationships.

Our Concierge Primary Care Model

Our membership-based concierge practice provides highly personalized primary care, including extended appointments, same- or next-day access for acute needs, coordinated specialty care, and after-hours physician availability.

The Concierge Triage RN serves as a primary clinical point of contact, providing skilled nursing assessment, timely care coordination, and individualized follow-up. With a two-hour response standard during business hours, this role emphasizes exceptional service, clinical excellence, and meaningful patient relationships in a collaborative care environment.

• Job Schedule
• Monday–Friday, day shift schedule.

Job Summary

We are seeking a Clinical Nurse II in our Duke Integrative Medicine clinic located in Durham, NC, to be an integral member of the healthcare team and provide direct and indirect care to patients.

Independently plan and provide professional nursing care for patients in ambulatory clinic settings in accordance with medical and nursing plans of care and established policies and procedures.

Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing.

Address patient phone calls and coordinate care needs in an ambulatory concierge primary care practice. Responsibilities include, but are not limited to, triage of acute care needs utilizing approved protocols when appropriate; obtaining medical documents; prescription refills; managing clinical communications; coordinating referrals and orders; and scheduling patient visits.

Job Duties and Responsibilities

Use proficient assessment skills to identify actual and potential issues impacting patient status; communicate with physicians and coordinate patient visits as needed.

Effectively establish, coordinate, and communicate priorities for patient care utilizing time management and clinical judgment.

Manage multiple complex patient and family care needs safely and efficiently.

Recognize and coordinate patient care needs with the interdisciplinary team, assisting with clinical workflow and nursing-specific tasks as needed.

Utilize approved triage protocols in conjunction with critical thinking and clinical judgment. Follow clinic-specific protocols and standard work to support patient safety and best practices.

Attend and participate in team huddles, staff meetings, and performance improvement initiatives.

Answer and address incoming telephone calls, faxes, and electronic communications during clinic hours, prioritizing acute and time-sensitive patient needs.

Monitor and manage nurse triage and provider In Baskets, including patient advice requests, prescription refills, prior authorizations, and clinical messages requiring follow-up.

Coordinate urgent and routine referrals, diagnostic testing, STAT orders, and specialty appointments as appropriate.

Provide patient education and document nursing assessments, interventions, clinical disposition, and follow-up plans in the electronic medical record.

Maintain a clean, safe, and hazard-free work environment, adhering to established accreditation, health system, and clinic policies and guidelines.

Delegate tasks appropriately, support other clinical staff with patient care activities, and assist with onboarding new clinical team members.

Perform other related duties incidental to the work described herein.

Team Collaboration & Support

Collaborate Effectively With

• Physicians and advanced practice providers
• Nursing and clinical support staff
• Scheduling and access teams
• Membership and guest services staff
• Specialty practices and interdisciplinary care teams

Delegate tasks as appropriate, support efficient clinic workflow, and contribute to a culture of teamwork, accountability, and patient-centered care.

Job Eligibility Requirements

• Work requires graduation from an accredited BSN, Associate's Degree in Nursing, or Nursing Diploma program.
• Registered nurses without a Bachelor's degree in Nursing (or higher) are required to enroll in an appropriate BSN program within two years of their start date and complete the program within five years of their start date.
• Two or more years of clinical nursing experience required.
• Adult Medical/Surgical, Emergency Department, Critical Care, Cardiac, or previous Ambulatory Care experience within the last five years preferred.
• Current North Carolina or compact RN licensure required.
• BLS certification required.

• Minimum Qualifications
• Education
• BSN required

Experience

• 2 years of nursing experience is required
• Degrees, Licensures, Certifications

Current or compact RN licensure in the state of North Carolina required. BLS required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.