Care Team Nurse Practitioner

SERVE WITH SKILL AND COMPASSION — BECOME A PRIMARY CARE PROVIDER AT ESPERANZA HEALTH CENTER

Are you a mission-driven Nurse Practitioner passionate about whole-person care? Join Esperanza Health Center and provide high-quality, Christ-centered healthcare to underserved communities in North Philadelphia. In this full-time role, you’ll work as part of a dynamic care team, offering compassionate clinical care, health education, and spiritual support—bringing hope and healing to every patient encounter.

Care Team Nurse Practitioner

SUMMARY: The Care Team Nurse Practitioner (CTNP) cares for patients by performing specified visits and

supporting the overall function within a care team. The CTNP supports the care team function by caring for

patients through responding to medication refills, addressing lab results, completing forms, requesting prior

authorizations, and other patient care needs between visits with their primary care provider (PCP). The CTNP

cares for patients with acute complaints as identified by the Care Team Registered Nurses and/or who present as

walk-ins to the clinic; patients with abnormal lab results who would benefit from an in-person or telehealth visit

to explain results; and/or patients with other requests, such as medication refills or form requests, that are best

addressed within the context of a visit.

Duties and Responsibilities

Essentials

• At work or staff meeting on time. Communicates with the Site Medical Director if more than 10

minutes late.

• Completes documentation of clinic visits within 24 hours of the patient visit.
• Checks and responds promptly to urgent care-related calls and messages.
• Maintains credentials including license, DEA, and continuing education.
• Demonstrates lifestyle consistent with biblical standards
• Takes ownership of and attains personal patient volume targets.

Clinical Team Function

• Addresses refills according to EHC guidelines (within 2 business days, checking if patient has been seen

in the past year, making sure appropriate monitoring of medication is up-to-date, etc)

• Completes forms according to EHC guidelines (within 5 working days, with appropriate medical

diagnoses and supporting information, advising the need for an appointment if needed, etc.)

• Responds to triage messages and questions thoroughly and concisely, providing appropriate guidance

and disposition, asking clarifying questions, when needed. Responds to “important” and “urgent”

messages in a timely manner according to EHC policy.

• Responds to lab results with appropriate disposition, signing off on normal lab results, making plans for

abnormal results (via back desk message, triage message, telehealth appointment, or flag to PCP), and

communicating urgent results in a timely manner.

• Completes prior authorizations and DME forms thoroughly, by looking through the patients’ charts and

providing sufficient information for approval. Requests appointments when more information is

needed.

• Works to accommodate walk-in and squeeze-in pts. Takes share of ownership of all EHC clinical

activities, including directing management of unscheduled patient needs. Adjusts pace of seeing pts to

clinical demand.

• Responds to Rapid Responses and Code Blues, playing an active role in the team’s functioning during

an emergency.

• Arrives at patient sessions on time in AM and PM, prepared with appropriate items.
• Uses AIDET in daily hub routine.
• Communicates well with support staff, giving them needed details and instructions, so that they know

provider expectations.

• Teaches support staff in order to expand/improve their role (pt educational tasks, medication

instructions, diabetes topics, etc.

• Empowers patients by encouraging them to be the primary agent in seeking wellness, encouraging them

to make own appts and seek solutions to improve own health.

• Sets good boundaries with patients (plans visit agenda, defers issues to subsequent appts when

necessary, polite and compassionate yet firm).

• Prescribes controlled medications according to established guidelines, utilizing appropriate

accountability measures.

• Completes charting and referrals as sees each patient as much as possible. Does each day’s

“paperwork” on that day.

• Works efficiently to decrease patient waiting time and finishes AM and PM patient care sessions on

time.

• Encouraging, positive, and constructive in interactions with team members. Gives feedback and

contributes ideas to team.

• Is approachable and teachable, receiving constructive criticism well.
• Keeps work area neat and organized.
• Regularly reviews Gmail, documents, and flags.

Clinical Skills

• Demonstrates appropriate clinical judgment in clinical assessment and treatment, following established

clinical care guidelines.

• Demonstrates appropriate knowledge of specialty areas.
• Plans appropriate follow-up for chronic problems, abnormal tests, and no shows.
• Requests consultation with specialists when appropriate.
• Effectively communicates with and educates patients.
• Responds quickly to urgent/emergent needs.
• Communicates appropriately with outside health professionals.
• Maintains confidentiality regarding patient information.
• Addresses established EHC priority QA measures.
• Provides appropriate preventive care and utilizes Health Maintenance for documentation of care.
• Keeps chronic problems up to date on problem list.
• Keeps current medication list up to date, performing medication reconciliations with transitions of care.
• Practices cost-effective medicine with regard to tests and treatments recommended.
• Performs procedures with appropriate consent, documentation, skill, care, follow-up, and with minimal

complications.

• Tracks all higher risk labs and referrals to assure proper follow-up
• Reports and completes adverse event form related to any errors or near misses, even if no harm comes to

the patient.

• If any complications are experienced, communicates with and follows-up with patient, completes

adverse event form and informs medical director and liability agency as appropriate.

• Practices according to biblical ethical worldview, ascribing sacred value to all human life from the time

of conception. Accordingly, does not refer for or perform elective pregnancy terminations, and chooses

family planning methods which minimize the possibility of fertilization and/or destruction of fertilized

ovum.

Spiritual and Holistic Care

• Assesses psychological needs of patients and makes referrals to counseling and psychiatry as

appropriate.

• Assesses social needs of patients and refers to social services as appropriate.
• Provides effective spiritual intervention with patients, sharing hope and salvation through Jesus Christ,

sharing helpful Biblical instruction and scriptures, praying for pts, and connecting/referring to Christian

churches as appropriate and according to the leading of the Holy Spirit, motivated always by love.

• Avoids taking advantage of status and privilege as practitioner in the course of providing spiritual care.
• Serves all pts in a Christ-like manner, with respect, humility, love, and self-control.

Interpersonal Relationships

• Communicates directly and in a timely fashion with co-workers to resolve conflict/disagreements.
• Avoids negative comments in hearing of others; refrains from discussing any information critical of

anyone in the hearing of uninvolved persons.

• Expresses enthusiasm contributes to morale of other staff.

Additional Responsibilities

• Effectively explains to patients his/her role as a nurse practitioner.
• Seeks supervision and input from collaborating or substitute physician appropriately.
• Operates within the training and licensing restrictions of a nurse practitioner.
• Seeks all appropriate co-signatures in a timely fashion.
• Uses administrative time effectively.
• Precepts visiting medical, nurse practitioner, and physician assistant students well, mentoring,

encouraging, teaching, modeling.

• Participates in staff devotions daily. Leads devotions periodically. Contributes to spiritual life of staff.
• Accountable to and active in a Bible-teaching church congregation.
• Suggests improvements and works to help implement practice improvements.
• Assists with Esperanza promotional and fund-raising materials and events (optional)

Qualifications

Licensed Nurse Practitioner (NP); Family Medicine preferred

At least 2 years experience in primary care

Demonstrated commitment to Christian values and ethical practice

Passion for serving underserved populations

Strong communication, teamwork, and organizational skills

Ability to integrate faith into clinical care in a respectful, patient-centered manner

Accountable to and active in a Bible-teaching church congregation