Operations Manager - Behavioral Health

Behavioral Health Operations Manager

Epiphany Wellness is seeking a strong, hands-on Behavioral Health Operations Manager to oversee daily operations and support clinical programming at our Massachusetts location. This role is responsible for managing Behavioral Health Technicians (BHTs), ensuring operational efficiency, and maintaining compliance with all regulatory and accreditation standards.

The Operations Manager plays a key role in aligning departments, supporting staff performance, and ensuring a safe, structured, and high-quality environment for client care.

Epiphany Wellness is committed to delivering the highest quality of care through proven, evidence-based practices. Our mission is to help individuals live healthy, fulfilling lives free from substance use and mental health challenges.

Core Responsibilities

• Provide direct leadership, supervision, and support to Behavioral Health Technicians, including training, scheduling, performance management, and disciplinary actions

• Oversee daily operations to ensure appropriate staffing, workflow efficiency, and adherence to program structure

• Review incident reports, conduct root cause analysis, and partner with leadership on corrective actions

• Ensure compliance with all clinical, operational, and documentation standards, including JCAHO, HIPAA, and state regulations

• Audit documentation, logs, and workflows (shift notes, vehicle logs, incident reports, bed tracking, etc.) to ensure accuracy and compliance

• Coordinate across departments (Clinical, Medical, Admissions, HR, Facilities) to maintain operational alignment

• Support client care needs including crisis management, de-escalation, AMA interventions, and referrals when appropriate

• Maintain on-call availability, including evenings, weekends, and holidays as needed

• Lead staff meetings, supervisions, and ongoing training initiatives

• Participate in hiring, onboarding, and staff development in collaboration with HR and leadership

• Monitor operational metrics and provide updates to leadership on performance, risks, and opportunities

• Ensure adherence to safety protocols including UA testing, medication observation, and search procedures

• Maintain accurate employee files, schedules, and operational trackers

• Support development and implementation of policies, procedures, and process improvements

Qualifications

• High School Diploma required (Bachelor’s preferred)

• Valid driver’s license required

• Minimum 2+ years of experience in behavioral health, substance use treatment, or related field

• Previous leadership or supervisory experience preferred

• Strong understanding of addiction treatment environments and client care workflows

• Excellent organizational, communication, and problem-solving skills

• Proficiency in Google Workspace or similar systems

Work Environment

• In-person clinical setting with frequent interaction with clients in treatment

• Collaborative, multidisciplinary team environment

• Fast-paced setting requiring flexibility and strong decision-making

• Exposure to emotionally complex situations and occasional crisis management

Physical Requirements

• Prolonged computer and phone use

• Ability to move throughout the facility and stand/walk as needed

• Occasional lifting up to 20 pounds

• Ability to safely transport clients when required

Schedule

• Full-time, in-person position

• Flexible schedule including evenings, weekends, and on-call responsibilities as needed

Equal Employment Opportunity Statement

Epiphany Wellness is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws.