Director of Nursing

Overview

The Director of Nursing provides strategic and operational leadership for nursing and medical operations across the organization. This role is responsible for ensuring high-quality patient care through effective workforce management, regulatory compliance, operational efficiency, and staff development. In partnership with clinical and administrative leadership, the Director supports consistent, compliant, and patient-centered care delivery across all sites in alignment with FQHC requirements and organizational goals.

Responsibilities

• Nursing Operations & Oversight
• Provide leadership and supervision of all nursing and medical assistance staff.

Ensure clinical workflows, staffing models, and operational practices support safe and efficient patient care delivery.

Ensure nursing and medical assistant staff effectively support the clinics’ providers and other clinical team members in delivering high-quality, coordinated, and patient-centered care.

Standardize clinical processes, protocols, and workflows to promote consistency and quality across the organization.

• Monitor clinical performance indicators and recommend operations improvements
• Acts as primary nursing liaison between Advantage Care and outside agencies or partners as needed.
• Coordinate and run daily medical team huddle.
• Regulatory Compliance & Quality

Ensure compliance with HRSE, NY DOH, OSHA, CDC, and other applicable federal and state regulations affecting nursing services.

Prepare clinical and other staff for audits, site visits, and inspections. Participate in corrective action planning as needed.

• Maintain and update clinical policies, procedures, and documentation standards
• Support organization quality improvement and risk management initiatives related to clinical services.
• Uses root cause analysis to determine areas of opportunity to improve workflow and departmental growth.
• Coordinate annual patient centered medical home application.
• Oversee HEDIS measure tracking and reporting to Quality Assurance Committee and Health Plans.
• Staff Management & Development
• Lead recruitment, onboarding, training, and retention strategies for nursing and medical assistant staff.

Oversee performance evaluations, coaching, corrective action, and disciplinary processes in collaboration with human resources.

• Develop and implement education programs for all health center staff as needed.
• Ensure appropriate staffing coverage based on patient volume and operational needs.
• Collaboration & Organizational Support
• Partner with administrative leadership to align clinical operations with organizational objectives
• Serve as a resource on nursing practice standards, workforce compliance, and operational processes
• Contribute to strategic planning
• Participate in leadership meetings, committee, and organizational initiatives as assigned
• Participate in community outreach initiatives as developed by the Center as needed

Other Duties

Perform other related duties as assigned in support of organizational operations and patient care objectives

Provides care in a non-judgmental, non-discriminatory manner that is sensitive to the patient’s and family’s diversity, preserving their autonomy, dignity, and rights

Maintains current competency in nursing specialty by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Flexibility to work in both health center locations as assigned.
• May be required to conducts normal RN activities within scope of practices as needed:
• Prepare exam rooms
• Interview patients
• Measure vital signs and record in EMR
• Clean and sterilize instruments
• Operate EKG and other diagnostic testing
• Administer vaccinations as ordered by providers
• Perform routine laboratory tests
• FIT testing
• Oversee/maintain logbooks for quality control
• Perform medication and procedure prior authorization
• Chronic Care Management
• Pre-visit planning
• ER/Hospital/Urgent Care Discharge planning, care coordination and transition of care
• Utilize NYSIIS for immunization tracking/upload.
• Oversee inventory and order medical supplies and materials

Qualifications

• Bachelor’s Degree in Nursing required
• 5 years of Supervisory experiences.
• Current license as Registered Professional Nurse in New York State.

Minimum of 5 years of nursing experience including at least 5 years in a supervisory or administrativestrative capacity.

• Excellent verbal and written communication skills.
• Strong oral, written and organizational skills
• Proficient computer skills.
• Committed and effective team worker.
• Strong commitment to the provision of quality medical care for medically underserved individuals.

Proven capacity to work productively in highly collaborative settings and to seek and synthesize input ut from multiple stakeholders.

• CPR certified.
• Knowledge of Public Health practices/procedures, HRSA regulations, federal regulations and EMR (ECW).
• Bi-lingual (English/Spanish), a plus.