Provider Support Assistant - Pediatrics Transplant & Cell Therapy

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Job Location

Department of Pediatrics – 2400 Pratt Street, North Pavilion, 8th Floor, Durham, NC 27710

Job Summary

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

Job Duties and Responsibilities

Prioritize and triage phone, email, and in‑person requests to ensure urgent needs are addressed promptly and routed to the appropriate team members.

Independently draft and prepare letters, statements, and other written materials that require interpretation and application of departmental policies and procedures.

Schedule and coordinate seminars, conferences, appointments, meetings, and speaking engagements for the Division Chief and faculty, ensuring all logistics are managed effectively.

Arrange faculty travel using the departmental corporate card, reconcile transactions, and process reimbursements accurately within Concur.

Enter and maintain clinic schedules, provider PTO, and schedule updates in Qgenda to ensure accurate and up‑to‑date provider availability.

Manage and coordinate calendars for the Division Chief and faculty, ensuring efficient scheduling and minimizing conflicts.

Oversee weekly PTCT Seminar Series logistics, including CME code management, speaker coordination, and collection of disclosure forms.

Attend meetings to take minutes, provide administrative support, and serve as a knowledgeable resource for faculty and staff.

Perform additional administrative tasks essential to supporting daily division operations and maintaining workflow efficiency.

Job Eligibility Requirements

High school education or equivalent.

One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

Job Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.