Senior Front Office Assistant-Summerport- OB/GYN-Orlando Health Physician Associates

Position Summary

Orlando Health Physician Associates

One of the largest primary care providers (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry.

Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services.

With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments.

Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you!

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.

Department location: 5151 Winter Garden Vineland Road, Suite 207, Windermere, FL 34786

Site hours: Monday-Thursday, 7:00 a. m.-5:00 p. m.; Friday, 7:00 a. m.-12:00 p. m.; staggered shifts may apply.

Department description: Fast-paced, high-volume OB/GYN practice where teamwork, initiative, and exceptional patient service is a must. The office supports two providers and manages approximately 85–115 patients Monday through Thursday and 60–75 patients on Fridays, in addition to handling 100–180 calls on busy days directly within the practice.

Essential Functions

Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.

Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.

Performs word processing and spreadsheet data.

Performs charge entry and cash handling.

Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

Participates in Quality Assurance and Quality Indicator activities as assigned.

Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.

Maintains a clean, safe and organized office.

Act as a Liaison to assist office billing service as requested.

Qualifications

We are looking for someone who thrives in a busy environment, takes initiative, works collaboratively, and is comfortable stepping into a leadership role if ever needed. The ideal candidate remains organized, adaptable, and professional while navigating high-pressure situations and competing priorities.

• Education/Training
• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.

Experience

Two (2) years’ experience in a medical office environment.