Behavioral Health Quality Coordinator

Join St. Vincent's Hospital Westchester as a Behavioral Health Quality Coordinator in Westchester, New York.

Key Responsibilities

• Conduct patient advocacy by responding and addressing patient and families' expectation of care concerns and facilitating expectation of care concerns that meet 24-hour resolution.

• Route and respond to expectation of care concerns for grievance investigation, respond to patient/family in accordance with regulatory guidelines.

• Collect data by abstracting pertinent information from the medical record for defined quality indicators. Assist in the identification and improvement of quality metrics as needed.

• Report patient satisfaction results on a monthly and quarterly basis.

Requirements

• Bachelor's Degree or three years' experience in healthcare preferably behavioral health required.

• Interact effectively with patients, families, and management.

• Strong written and oral communication skills required.

• Proficient in Microsoft office products including Microsoft Excel required.

Benefits & Compensation

• Pay rate: $30 - $32/hour.

Work Schedule

• Full-Time position.

• No explicit call, weekend, or night shift information provided.

Work with St. Vincent's Hospital Westchester in Westchester, New York.