Customer Engagement Manager (behavioral health, EHR platform)
Compensation
Pay not disclosed
- Employment & setting
- Full-Time · hybrid
- Call expectations
- Not specified
- Weekends
- Not specified
Job description
Join Qualifacts as a Customer Engagement Manager – Behavioral Health EHR in Tampa, Florida, United States.
Work Schedule
- Full-Time position.
- Hybrid position - combination of remote and on-site.
This position offers hybrid flexibility. Work with Qualifacts in Tampa, Florida, United States.
Key Responsibilities
The Customer Engagement Manager is responsible for managing relationships with state-based user groups to drive customer satisfaction, retention, and product adoption. They act as a primary liaison for advisory boards, coordinate engagement events, and translate customer feedback into actionable product improvements.
Requirements
Candidates should have at least 5 years of experience in customer-facing roles within healthcare or SaaS, specifically in account management or EHR consulting. A bachelor's degree is preferred, along with strong project management, communication, and analytical skills.
Qualifications
- Education
- Bachelor degree
- Experience
- 5+ years of experience
Key Skills
Behavioral Health Career Context
Of the 50 active Behavioral Health listings this role was benchmarked against, 22% are remote, 18% have no call, 68% require no weekends — this position is remote.
The cost-of-living index for Florida is 103.4 (US average = 100; BEA Regional Price Parities (2024)). 58.1% of Florida clinicians report burnout symptoms in WeekdayDoc's Burnout Index (2026-01 data).
Location & Logistics
Florida has no state income tax, which can significantly increase take-home pay compared to high-tax states.
Position Insights
AI ANALYSISThis role scores 2.4/10 on work-life balance for Healthcare Admin roles.
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Listing-based score
A signal to investigate—not a guarantee about the workplace.
- Hybrid