Family Support Social Worker

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

Position Summary

The Family Support Social Worker is responsible for providing comprehensive, trauma informed support to children and families addressing immediate crises, strengthening family functioning, and promoting long-term stability.

This position partners closely with Family Coaches to assess family needs, develop individualized stabilization plans, coordinate community resources, administer grant-required assessments, facilitate parenting education, and oversee financial assistance services.

Through crisis intervention, resource navigation, advocacy, and evidence-based practices, the Family Support Social Worker empowers families to overcome barriers, build resilience, and achieve greater self-sufficiency while ensuring compliance with program and grant outcomes.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Complete grant-required assessments to identify family strengths, needs, barriers, and goals.
• Respond to families experiencing crises by providing immediate support, safety planning, and stabilization services.
• Collaborate with families and Family Coaches to create and monitor personalized plans that promote self-sufficiency and long-term stability.
• Connect families with internal and external resources, ensuring timely access to housing, employment, healthcare, childcare, counseling, and other support services,
• Assess eligibility, coordinate emergency financial assistance, maintain required documentation, and ensure compliance with funding guidelines.
• Deliver evidence-based parenting classes, workshops, and one-on-one coaching to strengthen parenting skills and healthy family relationships.
• Accurately document services, assessments, case notes, and outcomes in Salesforce and other required systems while meeting grant and agency guidelines,
• Work closely with MOBCS’s Family Coaches, Adult Education, Employment Services, and Clinical Services, K-12, ELC and other community partners to provide coordinated, holistic support.
• Conduct ongoing follow-up, reassessments, and progress reviews to evaluate goal achievement and improve family stability and self-sufficiency.
• Build trusting relationships, advocate for families, and empower participants to access resources, overcome barriers, and achieve long-term success.
• Participate in agency meetings, staff training, and professional development activities.
• Represent the Family Success Network at community meetings, outreach events, and partner collaborations.
• Support volunteers, interns, and student placements through mentoring and guidance, as appropriate.
• Maintain current knowledge of community resources, evidence-based practices, and grant requirements through ongoing training and continuing education.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience

• Master’s degree in social work preferred
• Three or more years of related experience
• Trained in Nurturing Parenting Curriculum as a Facilitator preferred

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities

• Ability to build trusting relationships with individuals and families from diverse backgrounds.
• Ability to assess family needs, identify barriers, and develop individualized service plans.
• Ability to effectively intervene during crises and provide appropriate stabilization services.
• Ability to facilitate parenting classes, workshops, and support groups.
• Ability to navigate complex community systems and coordinate referrals with multiple service providers.
• Strong interpersonal skills; excellent customer service skills.
• Excellent verbal and written communication skills.
• Maintains credibility through sincerity, honesty, and discretion.
• Builds and maintains positive relationships with internal and external constituents.
• Strong organizational skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Strong project management skills.
• Maintains a high level of confidentiality regarding sensitive information.
• Documents regularly, thoroughly, accurately, and completely.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• High level of detail and accuracy.
• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
• Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.

The Martha O’Bryan Center Is an Equal Opportunity Employer