Lead Registered Nurse (RN) -Onsite Triage-12a-8:30a

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

Join Us in Making the MOST of Every Day!

Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

Why Us?

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

Compassion. Excellence. Equality. Integrity. Service. Stewardship.

We have a passion for purpose driven work! Do you?

Join Our Family!

The RN Shift Point Person provides operational and clinical leadership for staff to ensure quality, efficiency, and timely response to patient and staff needs.

What You Will Do

• Assist clinical agent staff with escalations and problem-solving.
• Support field staff with operational or clinical issues.
• Supervise weekend staff under the direction of the triage/on-call team leader.
• Assist with triage and/or dispatch during high call volume or staffing shortages
• Maintain communication with patients and families who are awaiting nurse response for more than two hours.
• Handle calls from external sources as needed.
• Identify, escalate, and assist in the resolution of clinical concerns.
• Participate in quality and process improvement initiatives.
• Complete administrative responsibilities as assigned.

Success Capabilities

• Registered Nurse (RN) in the state of Ohio
• Minimum of two years’ hospice experience required
• Strong communication skills
• Ability to provide real-time, constructive staff feedback and supervision

Physical Requirements

This is sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally; work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity.

Details

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance
• Non-exempt role
• Technology Package
• Protocols in place for wellbeing during COVID-19

Conditions of Employment

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Provide an active driver’s license
• Ability to provide proof of eligibility to work in the United States.
• High level of integrity, ethics and professionalism.

NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Careers at Reserve Care

17876 St. Clair Ave.

Cleveland, OH 44114

216.383.2222 or reserve-care.org/careers [https://reserve-care.org/careers]

Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.