Pays $20.8-$31.2/hr — $41k below the Healthcare market median of ~$106k (95 jobs)
Patient Service Specialist - Atrium Health Outpatient Behavioral Health Park Road
About the Role
Patient service specialist, outpatient behavioral health. M-F 8am-5pm. $20.80-$31.20/hr. Charlotte, NC.
Join American Addiction Centers as a Patient Service Specialist – Outpatient Behavioral Health in Charlotte, North Carolina, United States. Department: 02040 GCMG Psych: Park Road - Behavioral Health Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 8am to 5pm with 1 hour lunch; onsite at 1601 Abbey Pl. Charlotte, NC 28209.
Benefits & Compensation
- Pay rate: $20.80 - $31.20/hr.
- Paid Time Off programs
- Health and welfare benefits (medical, dental, vision, life, Short- and Long-Term Disability)
- Flexible Spending Accounts
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Educational Assistance Program
Work Schedule
- Full-Time position.
- On-site position.
- No call required.
- No weekends required.
This position offers no call requirements, weekends off. Work with American Addiction Centers in Charlotte, North Carolina, United States.
Key Responsibilities
The specialist manages patient registration, verifies identification, and ensures compliance with HIPAA and healthcare regulations. They also facilitate communication between patients, medical staff, and financial services to ensure smooth departmental operations.
Requirements
Candidates must possess a high school diploma or GED equivalent. Previous experience in a healthcare setting or as a unit secretary is preferred.
Qualifications
- Education
- High school
Key Skills
Healthcare Professional Career Context
Of the 50 active healthcare listings this role was benchmarked against, 34% are remote, 42% have no call, 56% require no weekends.
The cost-of-living index for North Carolina is 94.3 (US average = 100; BEA Regional Price Parities (2024)), so the posted ~$54k midpoint carries the purchasing power of roughly $57k in an average-cost state. 59.2% of North Carolina clinicians report burnout symptoms in WeekdayDoc's Burnout Index (2026-01 data).
healthcare pay on WeekdayDoc is up 10.3% vs. the prior quarter (through Aug 2026).
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Patient Service Specialist - Atrium Health Outpatient Behavioral Health Park Road at American Addiction Centers a 8.0 out of 10 for work-life balance — classified as excellent. This places the position in the top 5% of all healthcare professional listings evaluated on our platform. Contributing factors include no on-call duties, no weekend requirements.
Position Insights
AI ANALYSISThis role scores 8.0/10 on work-life balance for Healthcare roles. No call coverage keeps hours predictable.
Career trajectory: This position offers advancement within 2-3 years. The compensation analysis shows this employer pays...
Benefits analysis: Compared to 95 similar roles, this listing's benefits package ranks...
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