HOSPITAL BEHAVIORAL HEALTH LIAISON

• Job Location: Crossville - Cumberland Mental Health Center - Crossville, TN
• Education Level: 4 Year Degree
• Salary Range: $46000.00 - $50000.00Salary
• Job Title: Hospital Behavioral Health Liaison
• Location: Crossville, TN (Based within the Cumberland Medical Center ER)
• Job Type: Full-time

Job Summary Volunteer Behavioral Health (VBH) is seeking a dedicated Hospital Behavioral Health Liaison to serve as a vital link between Cumberland Medical Center and VBH services.

Operating directly out of the Cumberland Medical Center ER, you will provide critical behavioral health assessments, crisis interventions, care coordination, and discharge planning.

This role focuses on ensuring timely access to care and maintaining continuity of services for individuals facing mental health or substance use crises.

Key Responsibilities Crisis Assessment & Intervention: Conduct behavioral health, safety, and risk assessments within a 2-hour response window; provide immediate de-escalation and support.

Care Coordination: Collaborate closely with ER staff, families, and VBH programs (Crisis, WIC, CSU, Detox, outpatient) to manage client dispositions and referrals.

Transitional & Aftercare Planning: Develop person-centered care plans and transitional protocols; conduct day-of-discharge intakes and secure follow-up appointments within 7 days.

Proactive Care Management: Provide high-touch support in the office, hospital, or community to reduce barriers to care, manage medication adherence, and execute re-engagement strategies for disconnected clients.

Community & Hospital Collaboration: Build strong operational relationships with hospital partners, educate stakeholders on VBH resources, and facilitate warm handoffs to community providers.

Qualifications

Qualifications Education: Bachelor’s degree in Social Work, Psychology, Counseling, Nursing, Behavioral Health, or a related field is required. A Master’s degree is preferred. Experience: 2 years of experience in behavioral health, crisis services, case management, or substance use care is preferred. Skills: Strong proficiency in crisis assessment, rapid response coordination, discharge planning, and navigating local community health resources.