Behavioral Health Clinical Case Manager

Position Summary

The Behavioral Health Clinical Case Manager provides administrative and clinical coordination of behavioral health services by conducting intake assessments for all new referrals, scheduling patients with the appropriate therapist, and assessing level of care needs. This role is critical in helping patients access timely, appropriate mental health care and in ensuring smooth coordination between the Behavioral Health team, medical providers, and external resources.

Key Functions and Responsibilities

• Conducts intake screenings for all behavioral health referrals.
• Determines acuity level and appropriateness for internal services or referral to external providers.
• Schedules patients with the appropriate behavioral health clinician based on clinical need, urgency, and availability.
• Provides referrals and community resources for patients when care needs exceed clinic capacity.
• Maintains accurate and timely documentation in the Electronic Medical Record (preferably eClinicalWorks)
• Monitors referral outcomes and follows up as needed to ensure connection to care
• Serves as liaison between behavioral health, primary care, and other departments.
• Educates patients and families on behavioral health services, access points, and support options.
• Participates in regular case review and departmental meetings and contributes to care planning.
• Other duties may be assigned.

Minimum Qualifications

• Bachelor’s degree in social work, Psychology, or related field required. Master’s a plus.
• Minimum of 2 years’ experience in a behavioral health or clinical case management setting.
• FQHC experience a plus.
• Prior experience with intake, scheduling and triage of mental health referrals.
• Proficiency with Electronic Medical Records. Proficiency eClinicalWorks, preferred.
• Must be attentive to detail.
• Excellent interpersonal and writing skills.
• Bilingual (Spanish/English) preferred.

Why Work at CCI?

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President.

Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment.

Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.