Registered Nurse Case Management Supervisor

Benefits

• Dental insurance
• Health insurance
• Paid time off

Vision Insurance

DePaul is seeking a Full-Time (37.5-hour workweek) Registered Nurse Case Management Supervisor in the Roanoke, VA location.

This position is eligible for a hybrid work arrangement, which includes both remote work and required on‑site attendance.

Job Summary

The Registered Nurse Case Management Supervisor develops training curriculums, leads training, supports and provides consultations and assessments, as defined by DMAS, VDH, and other pertinent regulatory agencies for involved parties such as employees, contracted attendants, and individuals as it pertains to medical conditions, medications, procedures, and nurse, delegated tasks as needed or requested. This position must travel to required service locations, complete home visits and oversee nurse-delegated tasks.

Supervision Received and Exercised

The Registered Nurse Case Management Supervisor will report directly to the Director of Agency Directed Services. The Registered Nurse Case Management Supervisor will be responsible for the supervision and management of the registered nurses and licensed practical nurses in the agency directed program.

Essential Functions and Duties

This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.

Healthcare Operations

Assist with Healthcare Operations – 1) serve as a resource to program staff on medical issues or questions pertaining to individual's medical issues, 2) provide emergency on-call services on a rotational basis, 3) maintain and review all medical/health-related documents received (tests, lab work, doctor's notes, orders, diagnosis, treatments, medication, etc., as needed or requested by the Director; including the Admission Assessment information, and 4) provide initial and in-service training to providers.

Inspection Compliance

Inspect and ensure personal care attendants abide by 1) VDH and DMAS standards and guidelines of other pertinent regulatory agencies as applicable, 2) program policies and procedures and Human Rights, 3) nurse delegation, and 4) appropriate individual medical treatment.

Individual Assessment

Conduct observational assessments during 60-day (dependent on delegated services provided) home visits to assess individual's health & safety needs (e. g., psychosocial, nutritional, medical, education, physical injuries, etc.); included individuals not receiving nurse delegated services, and as requested by the Director.

Develop an Individual Service Plan per regulations to meet the individual's best interests appropriately; follow up with quarterly reviews to monitor ongoing needs and provide observations and input for PCP if necessary to satisfy the individual's best interests.

Documentation

Prepare and maintain new/received documentation (email, fax, home visits, phone calls, etc.) outlining program reporting & paperwork requirements related to individuals.

Admissions

Assist Agency Admissions by 1) meeting with potential attendants while ensuring individual's specific medical needs are being met appropriately, 2) attending initial attend initial admission placement

Training

Oversee training by 1) assisting the coordination of pre-service training program with trainers at service locations for providers (as scheduled by the Director) and 2) developing curriculums for involved parties (e. g., program staff) and yearly training schedule to allow for flexibility for the required service location(s); curriculums created as needed or requested.

Professional Development

Complete required annual training(s) and participates in ongoing professional training and development to maintain up-to-date certification (CPR/First Aid) to assist service locations.

Reporting

Inform appropriate parties; immediate supervisor, CSB Support Coordinator, Care Coordinator, guardian, and in-service providers of significant events concerning the individual, such as; but not limited to, suspected abuse/neglect or serious incidents.

Participates in staff and regular supervision meetings, follows through with suggestions, and maintains a positive work environment with all involved parties, such as providers, parents, coworkers, referral agencies, community providers, all staff, and providers across DCR service locations.

Knowledge, Skills, Abilities & Other Characteristics Required

Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.

Knowledge Of

Office and Records Administration Techniques and Procedures

The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar

Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet

DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as VDH, and DMAS

Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property

Must be proficient in MS Word and Excel and electronic records systems

Demonstrate through working knowledge of the principles of nursing and nursing skills including, but not limited to, assessment (medical, psychological, etc.), care planning, medications, medical case management, provision of sound therapeutic practice, and building relationships while maintaining professional boundaries

Skill/Ability To

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work

Using standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, postage machine, shredder

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Collecting and Analyzing Data

Establishing supportive professional relationships with program staff and care providers/families to provide constructive feedback when necessary

Managing multiple priorities and completing assignments on time, accurately, and with attention to detail

Developing and maintaining professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates

Work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates

• Communicate effectively in both oral and written form
• Make arithmetical computations and tabulations

Operate a personal computer with a general understanding of MS Office Suites, virtual meeting software, the Internet, and department or program-specific software

• Develop objectives, evaluate effectiveness, and assess service plans for individuals served
• Analyze and prepare concise and accurate documents, reports, and correspondence
• Effectively market the programs and services of the department
• Train others
• Assist with the general upkeep and cleaning of office areas and agency vehicles

Demonstrated ability to build supportive professional relationships with individuals and families while maintaining professional boundaries and executing sound therapeutic practice

Effectively work and consult with direct service staff and establish good working relationships with care providers/families, other community professionals, community service boards, and the general public

Demonstrate the ability to interpret, understand and implement complex policies and procedures based on changing statutes and regulations

Must possess excellent problem-solving and organizational skills with the ability to prepare and write effective reports, maintain records, plan, prioritize, and organize work

• Must be able to accept the rights, responsibilities, and differences of others
• Must be able to work independently or as a team member; to work under deadlines and handle crises
• Exercise sound judgment and critical thinking in decision-making and solving various work-related situations

Learn policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility

Read and understand information and ideas presented in writing

Other Characteristics

Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued

• Demonstrate professional composure in difficult and stressful situations
• Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work

Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know

Minimum Requirements to Apply

A Registered Nurse certificate in good standing through the Virginia Board of Nursing is required. Previous supervisory experience is preferred.

Work Environment

The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employe