Community Health Assistant Mobile - IRMC Physician Group - Social Services

Key Responsibilities

Care Coordination & Support

• Support patients in navigating healthcare and social service systems, including assistance with applications, forms, and referrals.
• Identify barriers such as transportation, insurance, food insecurity, and housing, and connect patients to resources.
• Provide follow-up contacts to ensure continuity of care and reinforce patient engagement.

Mobile Clinic Operations

• Build trusting relationships with community members to increase awareness and utilization of mobile clinic services.
• Assist in setting up and closing mobile clinic sites
• Help guide patients through clinical flow including check-in, navigation, and follow-up scheduling.
• Work collaboratively with medical, behavioral health, and administrative team members to support daily operations.

Health Education & Advocacy

• Deliver health education under supervision on topics such as preventive care, chronic disease management, nutrition, and wellness.
• Advocate for patients by communicating needs and concerns to healthcare providers and social service agencies.
• Participate in community events, screenings, and health fairs as part of the mobile health team.

Documentation & Reporting

• Learn and maintain accurate documentation of patient interactions, screenings, and referrals in the electronic health record (EHR).
• Uphold confidentiality and compliance with HIPAA and organizational policies.
• Contribute to data collection for program reporting and evaluation.

Training & Apprenticeship

• Participation in the Pennsylvania AHEC Community Health Worker Training Program is required.
• Apprentices will complete both classroom-based instruction (virtual & in-person) and on-the-job supervised training.
• The apprenticeship provides a pathway to certification as a Pennsylvania Certified Community Health Worker (CCHW).
• Ongoing mentorship, professional development, and evaluation will be provided throughout the apprenticeship period.

Qualifications

• Minimum high school diploma or equivalent required; some college coursework in health or human services preferred.
• Interest in pursuing a career in healthcare, social services, or community advocacy.
• Strong communication and interpersonal skills with the ability to build trust and rapport.
• Commitment to cultural humility and working with diverse populations.
• Ability to work both independently and as part of the care team.
• Willingness to travel with the mobile unit and work in community-based settings.
• Valid driver’s license required.

Work Environment

• This role involves working in a mobile health clinic environment, community settings, both indoors and outdoors. May include visits to patient homes as needed.
• Flexible schedule may include evenings or weekends, depending on community needs.
• Physical requirements include setting up equipment, engaging in outreach activities, and extended periods of standing or walking.