Case Manager (Behavioral Health)

EOE STATEMENT:

FREDERIKSTED HEALTH CARE, INC. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization

Frederiksted Health Care, Inc. is a 501(c)3 nonprofit Federally Qualified Health Center. FHC has served has served the community of St. Croix since 2000 with the mission “to provide appropriate, cost efficient, comprehensive, high quality health care services to the people of St. Croix, USVI…without regard to race, color, creed, nationality, gender, age, handicap, sexual orientation, and without regard to ability to pay”.

Emergency Response Declaration

FHC is a provider of public health services. FHC and its staff maintains an ethical responsibility to remain ready and available to serve in the event of a Natural Disaster or during a declaration for a State of Emergency.

FHC and its staff must be prepared to support the local government and/or the Virgin Islands community with access to health care. Therefore, all employees must be aware that they may be required to report to work, as proscribed by the Chief Executive Officer.

TRAVEL REQUIREMENT: (For <35%)

Description Summary

In this fast-paced environment, The Behavioral Health Case Manager will provide comprehensive case management services to individuals with mental, emotional, or substance abuse disorders in an outpatient setting.

The position will coordinate care, track progress and ensure clients receive access to necessary services and resources to support their overall health and well-being.

The Case Manger will develop and implement treatment plans and monitor progress in collaboration with healthcare providers, community organizations and other support systems to ensure clients receive holistic, patient centered care.

The position will be required to provide ongoing support, advocacy and education and serve as a point of contact for clients and their families.

Essential Functions

• Assess clients to determine needs in the areas of behavioral health, mental health, substance use or social services and develop individualized treatment plans to address short and long term goals.
• Coordinate, facilitate and advocate for clients to ensure they access required services and resources such as behavioral health services, medical care, housing employment and other community resources.
• Establish good working relationships and exert influence with support networks, government resources, and community resources to assist and provide support and resources for clients
• Organize and influence community and other agencies to develop programs, policies, and services to assist in social work
• Serve as the primary point of contact for clients and their families and ensure that services are timely, appropriate, and aligned with patient-centered treatment plans.

• Help manage crises by developing crisis management plans, providing support during crisis and helping clients develop coping mechanisms

• Serve as a key member of an interdisciplinary team of physicians, nurses, social workers, therapists, and other providers, to ensure a coordinated approach to care.
• Participate in case conferences and share relevant information to ensure effective client care and outcomes.
• Create programs and services to benefit clients and community
• Maintain accurate and up-to-date client records, including assessments, care plans, progress notes, and follow-up reports, in compliance with agency policies and regulatory requirements.
• Ensure documentation is completed timely and in accordance with confidentially rules and HIPAA compliance

Non-essential Functions: Assist with any other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position Requirements / Job Qualifications

Education and Training

Bachelor’s degree in social work, psychology, sociology, healthcare or medical and related fields; Community Health Worker Certificate a plus; Master’s degree in social work preferred; supervised practicum or internship preferred. Current CPR/BLS certificate.

Skills and abilities: (language, mathematical, reasoning, etc.)

• Possesses superb written and spoken communication skills
• Excellent interpersonal skills with colleagues, community leaders, policymakers and others
• Excellent time management skills; organized and able to prioritize
• Motivated to take on additional community involvement projects and solve problems
• Comfortable in a fast-paced environment with multiple cases
• Able to organize and manage large amounts of files, schedules, dates, and information
• Self-directed and able to work without supervision
• Comfortable with building personal relationships and dedicated to helping others
• Empathetic and supportive with mentorship and leadership skills
• Licensed or certified by state board according to regulatory
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Able to work nights and weekends
• Able to travel to meet with clients

Physical/mental demands: The physical/mental demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental demands include the ability to learn, adapt to changes, and become proficient quickly, pay close attention to details, courteous and professional demeanor, ability to deal with stress of meeting deadlines and adhere to company policies and procedures.)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

____ Category I: Job classification includes ALL employees who have occupational exposure* to blood borne pathogens* (blood or body fluids) while performing their job duties.

X Category II: Job classification includes employees who are likely to have SOME occupational exposure to blood borne pathogens because Category I tasks may occasionally be required.

____ Category III: Job Classification includes those employees who perform jobs and tasks where NO CONTACT with blood borne pathogens occurs and Category I and Category II tasks ARE NOT a condition of employment.