Patient Navigator (Elk Ridge) - Show Low - Family Medicine

JOB PURPOSE:

Facilitates breast and cervical cancer screening for uninsured, underinsured, or insured program eligible clients. They are responsible for determining client eligibility, identifying allowable services, and securing medical appointments for new and returning WWHP clients. Patient Navigator duties include monitoring and documenting screening results and case managing abnormal results appropriately.

Job Functions

Identify and mitigate screening barriers clients may encounter and assist them in completing their screenings, diagnostics, and initialization of treatment with reminders and education while ensuring Quality Core Indicators are met and/or exceeded.

Contact clients for new and annual services and follow-up care by phone or mail; maintain an accurate phone/client encounter log.

Recruit potential new and annual cancer screening participants from priority populations through referrals, mailings, phone, and/or face-to-face contact which may be either in large group and/or one-on-one environments.

Intake and verify program eligibility of new and returning clients. Verify timely completion and return of enrollment paperwork and assist clients with completing paperwork as needed.

• Identify services for which each client is due and schedule appropriate medical appointments.
• Enter data into client management database and electronic health record.

Track clients' appointments, screening, and diagnostic outcomes in the appropriate database and follow up with clients as needed.

Knowledge of clinic physicians, locations, work schedules, and appointment templates. Ensure that medical clinic staff have any client paperwork and information needed for appointments scheduled.

Disseminate information regarding other services provided by our organization, as well as external agencies; promote staff referrals to social service agencies that may improve quality of life (such as secure medical insurance, nutrition, and shelter).

Route ineligible clients to other services such as Medicaid, Medicare, Marketplace, or sliding fee services.

Joint Commission Responsibilities

Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.

Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Other Duties and Responsibilities

In support of the Mission and Vision of Elk Ridge Community Health, will at all times represent themselves as a professional role model of Elk Ridge Community Health serving as a positive informational source for members of the community.

Supports Elk Ridge Community Health by participating in community events which promote good health, and which contribute to a broader awareness and understanding of Elk Ridge Community Health and the many services provided to the community.

Participates in all appropriate health care activities related to Elk Ridge Community Health on a local, state, and national level to maintain and enhance Elk Ridge’s image with health agencies, professional associations, and the general public.

Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.

In accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.

Employees must maintain their skills proficiency with Elk Ridge Community Health operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.

Performs other duties as assigned.

Minimum Qualifications

Details

Education

• High School Diploma or GED
• 6 months
• Related experience and/or training
• BLS
• Current certification in Basic Life Support (BLS) for health care providers

Fingerprint Clearance Card

Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Preferred Qualifications

Experience Details

Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Elk Ridge Community Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

Elk Ridge Community Health is a Non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.