Senior Director of Systems Operations - Physician's Network

The Director of Operations will be a key leader within our Physician Network, responsible for driving strategic and operational initiatives that enhance patient access, improve care delivery, and ensure consistent, high-quality experiences across all practices.

Key Responsibilities

• Access Optimization: Streamline scheduling, referral processes, and capacity management to ensure timely and equitable access to care.
• Operational Excellence: Implement best practices to improve efficiency, reduce waste, and support high-performing clinical and administrative teams.
• Patient Experience: Champion initiatives that elevate the patient journey, from first contact through follow-up, with a focus on empathy, communication, and satisfaction.
• Quality & Performance: Collaborate with clinical leaders to monitor and improve quality metrics, safety standards, and regulatory compliance.
• Policy & Procedure Standardization: Develop and enforce consistent policies and workflows across the network to ensure alignment, accountability, and scalability.

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field (Master’s preferred).
• Minimum of 5 years of experience in healthcare operations, preferably within a physician network or clinical setting.
• Strong leadership and project management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of driving operational improvements and patient satisfaction.

Core Competencies

• Strategic Thinking
• Process Improvement
• Team Leadership
• Data-Driven Decision Making
• Change Management