Physician Relations Coordinator JOB ID 3150

About US Eye:

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise.

We are one of the nation’s leading multi-specialty physician groups, providing patients with care in ophthalmology, optometry, dermatology, and facial surgery.

With 50 clinics and five surgery centers, led by 95 providers and over 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolina's, and Virginia.

Job Summary

The Physician Relations Coordinator is a first-line contact in maintaining relationships with referring providers and ensuring timely processing of referrals to our clinics.

ESSENTIAL JOB FUNCTIONS (Other Duties as Required)

Provider and Patient Satisfaction

• Responds to external referrals in a timely manner, ensuring patients are scheduled appropriately.
• Coordinates receipt of records from the referring provider for transition of care
• Maintains tracking for appropriate monitoring of patient pathway
• Ensures high provider satisfaction through effective communication and problem-solving.
• Understands and executes the co-management process when applicable.
• Responds professionally to both written and telecommunications.
• Demonstrates ability to coordinate with others.
• Responds in a timely fashion to inquiries from other colleagues within the organization.
• Educates referring providers through telecommunication or on-site visits

Team Interaction & Self Development

• Fosters a positive and collaborative team environment.
• Assists with optimizing processes.
• Professionally communicates with the team.
• Participates in team training opportunities.

Quality and Compliance

• Produces work within the quality assurance standard.
• Meets the productivity standard.
• Maintains up-to-date knowledge of protocols and best practices.
• Follows all documented protocols.
• Maintains privacy and confidentiality standards and regulations.

Competencies

• Innovative, results-oriented, and high-energy professional with a track record of success.
• Strong work ethic, hands-on individual who can work with staff to provide the best possible patient experience.
• Demonstrates a high sense of urgency and accuracy and can handle multiple priorities and time demands.
• Excellent interpersonal, communication, and presentation skills.
• Ability to interact and communicate effectively with providers, management, patients, and peers.
• Demonstrated ability to follow oral and written instructions.
• Ability to multitask, work in a fast-paced environment, and manage time accordingly to meet deadlines and requirements of the organization.

Work Environment

The work characteristics described here represent those an employee will encounter while performing the essential functions of this fast-paced, deadline-oriented, confidential role.

Physical Demands

• Extended Sitting: Prolonged periods of sitting at a desk while on the phone, often for the duration of the shift.
• Computer Use: Constant computer use, including frequent typing, mouse use, and screen navigation.
• Headset Use: Continuous headset use for listening and speaking may put pressure on the ears and head.
• Visual Focus: A sustained focus on a computer screen requires good eyesight or corrective measures.
• Repetitive Movements: Frequent, repetitive actions such as typing and dialing phone numbers.
• Speech and Hearing: Clear speaking and active listening skills can be tiring, especially for long stretches.
• Limited Physical Movement: Restricted ability to move freely may require stretching during breaks.
• Manual Dexterity: Hand and finger dexterity for effectively typing and handling office equipment.
• Stress Tolerance: Ability to manage physical stress responses associated with high call volumes and possible complicated interactions.
• Lifting 40+ pounds
• Kneeling, stooping, bending
• Driving to and from referring provider offices

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

Position TYPE and Expected Hours of Work

This is a full-time position, located in University Park, FL.

Days and hours are Monday through Friday, 8:00 A.M. – 5:00 P.M., with occasional overtime.

TRAVEL: Travel is required within the greater Sarasota/Venice market.

Required Education and Experience

• High School Diploma or GED
• A valid Florida driver’s license
• History of safe driving as indicated by a driving record
• Customer service and sales experience
• Prior medical or front office experience.

Preferred Education and Experience

• Basic Microsoft Word, Excel, and technologically advanced communication systems and devices.
• Previous experience in a call center environment.

Benefits

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Disability Insurance
• Life Insurance
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.