Surgical Services Patient Care Counselor

POSITION SUMMARY:

A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s).

In this position, the individual must be very knowledgeable about each phase of the patient’s surgery and be able to identify and educate all patients on their options for Clear Lens Exchange, presbyopic correcting and astigmatic correcting implant lenses.

The employee is responsible for executing consultations, scheduling patients and performing preliminary testing to assist in counseling patients of their lens options.

What We Offer

• Competitive hourly wage based on previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilities

• Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
• Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
• Assist patients with application to Care Credit, as needed
• Review surgery instructions and forms with patients
• Educate patients on surgical procedure(s) and complete pre- and post-surgery documentation
• Ensure payments are collected from patients, as applicable
• Provide ASC/hospital with all required/requested paperwork
• Scan necessary pre- and post-surgical paperwork into database
• Prepare patient’s surgical charts with appropriate paperwork

PHYSICAL DEMANDS AND WORK ENVIRONMENT (Per ADA Guidelines)

• Physical Activity: Talking, Hearing.
• Physical requirements: This role is primarily sedentary in nature; however, the office environment is large and the position involves frequent walking between work areas throughout the day.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.