PHYSICIAN LIAISON

Northwest Specialty Hospital is seeking a Physician Liaison to join our Marketing team!

Under the direction of the Marketing and Creative Manager, the Physician Liaison is responsible for building relationships between NWSH and medical offices within the community. The Physician Liaison will meet with the local physicians to promote NWSH services.

This position will foster relationships between physicians' offices and NWSH, to increase the number of patients referred to our facility for treatment and care.

The Physician will assess how physicians feel about their relationship with the hospital, analyzing the success of referral patient care, and communicating new options available to enhance the success of the hospital-physician relationship.

This position will attend and support a variety of sponsorships and events and assist with preparation and setup of events. The Physician Liaison will need to project a professional demeanor and appearance while maintaining the confidentiality of the Hospital and employees as appropriate.

This position will require excellent customer service skills and communication skills. Works under stress and in situations that demand patience and tact while providing impeccable service. Local travel will be required to complete job duties. Other duties as assigned.

Essential Functions and Preferred Qualifications

• Maintains relationships with physicians, and key influencers to drive patient volume, enhance customer loyalty and exceed client satisfaction, including face-to-face introductions, mailing out materials, phone calls to set up introductions.
• Surveying local primary and specialty physicians to increase the number of patient referrals to the healthcare system.
• Meeting with local physicians to promote NWSH services.
• Develop physician referral programs.
• Collect and analyze market data.
• Assist local providers in building and maintaining relationships with specialists and surgeons to refer patients with confidence.
• Grow physician referrals and connect NWSH with the local healthcare community.
• Meet with referring doctors to discuss patient care, referrals, new treatments, and thanking them for existing referrals.
• Attend and support a variety of sponsorships and events.
• Promote new hospital service lines.
• Increase high revenue procedures and surgeries.
• Compliance with the marketing goals and philosophies of NWSH.
• Arranging and leading public relations campaigns and awareness efforts.
• Assist with marketing initiatives and goals.
• Keeps information confidential and maintains a HIPAA secure environment.
• Five years hospital marketing or physician liaison experience preferred.
• Bachelor’s degree in related field preferred.

About Northwest Specialty Hospital

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally, and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients.

Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.

Northwest Specialty Hospital has earned numerous awards for patient care, surgical skills, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!!

Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient-focused approach, and robust benefits package!

Some of our amazing perks and benefits offered to employees are:

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit-eligible positions)
• Tuition reimbursement
• Growth opportunities, ongoing education, training, leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.