Licensed Care Management Specialist (LCSW, LMFT, LPCC, or Psychologist)

About Us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters.

At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

ROLE OVERVIEW and PURPOSE

The Licensed Care Management Specialist will support Enhanced Care Management (ECM) patients with behavioral health conditions, severe mental illnesses (SMI), and substance use disorders (SUD) needs using brief interventions and behavioral activation strategies.

This role will provide care coordination and connection to services and social supports for ECM patients, including appointment scheduling and referral management.

This role is different than the Care Management Specialist - ECM in that they provide BH support and resources to patients with behavioral health needs ranging from mild to severe. This position provides BH consultation as needed to the team and health assessment reviews.

This is a licensed position and can review and triage other behavioral health needs of the patient.

This is a hybrid position; on site expectations are dependent on performance.

Proposed schedule shifts: Mondays through Fridays 8:30 AM - 5 PM (30-min lunch), or 9 AM - 6 PM (1-hour lunch). *This position is eligible for a $10,000 signing bonus!*

Responsibilities

• Utilizes Targeted Enrollment List (TEL) to make outreach with patients in need of care
• Serves as an alternative reviewer of Complex Behavioral Health cases that require a Systematic Case Review and reviews Comprehensive Health Assessments (CHA) as required by managed care plan
• Utilizes brief behavioral health therapeutic interventions to improve patients’ ability to manage their own health
• Handles brief crisis interventions and makes warm hand-offs to local crisis resources to address behavioral health needs, as needed
• Educates patients and families about chronic medical and behavioral health conditions to improve health literacy
• Provides formal and informal training and support for ECM patients on behavioral health conditions, including treatments
• Assists with the coordination of medical and behavioral health access issues to primary care physician (PCP) offices, specialists, and ancillary services
• Tracks medical and behavioral health outcome measures in a patient registry
• Coordinates with psychiatric hospitals to ensure smooth transitions of care
• Participates in weekly systematic and ad hoc case reviews to collaborates with ECM team on patient care issues
• Works with patients to identify health and wellness goals to incorporate into patients shared care plan with providers
• Reviews patient community health assessments (CHAs) upon completion by another care team member to ensure completed accurately
• Maintains engagement with patients in a manner that utilizes evidence-based approaches that promotes collaboration between the patient and their medical/behavioral team, such as motivational interviewing
• Participates in caseload discussions with Psychiatric Medical Director and Champion Medical Director
• Documents care coordination, education, and other services provided in eClinicalWorks
• Provides accurate and timely caseload status reports and updates to supervisor and site staff

Education/Experience

• Two years of experience in healthcare required
• Valid LCSW, LMFT, or LPCC license or PhD/PsyD license required
• Current Basic Life Support (BLS) certification though an American Heart Association (AHA)- Approved source is required upon hire and must be maintained as a condition of employment
• AHA- approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques
• Online-only BLS courses without a live skills check do not meet this requirement
• Experience with community outreach, behavioral health, and working with high-risk populations preferred
• Bilingual skills (English/Spanish) preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Ability to use computers and familiarity with Microsoft Office, spreadsheets, databases, scanning, printing, faxing, and data entry
• Knowledge about and experience using medical terminology
• Ability to interact effectively with clinic personnel, patients, and community-based organizations
• Excellent interpersonal communication and relationship skills, including conflict resolution
• Knowledgeable about evidenced based communication such as Motivational Interviewing or similar empathy-based communication strategies
• Ability to sufficiently engage members and providers both on the phone and in person
• Ability to empathize and sympathize a level of sensitivity to multi-cultural communities and patients with mental health conditions and addictive disorders
• Ability to assess the impact of unmitigated bias and judgement on health
• Ability to assist in the evacuation of participants during emergency situations
• Ability to successfully manage multiple tasks simultaneously
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 25 lbs/weight
• Ability to stand for long periods of time

Pay Range

• LCSW/LMFT/LPCC: $87,500 - $127,800 per year, depending on experience
• Psychologist: $104,100 - $156,300 per year, depending on experience

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position.

While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.

As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.