Behavioral Health VA – Insurance, Scribing & Admin - IMP

This is a remote position.

We are looking for a detail-oriented and compassionate Virtual Assistant to support a growing behavioral health practice. This is a varied role that combines insurance verification, claims support, front desk administration, scribing, marketing outreach, and personal administrative support.

The ideal candidate is organized, professional, comfortable handling sensitive patient information, and able to manage multiple priorities while maintaining a high level of accuracy and confidentiality.

Responsibilities

• Insurance & Claims
• Verify patient insurance eligibility and benefits for behavioral health services
• Review coverage details, benefits, copays, deductibles, and authorization requirements
• Assist with managing claim rejections and denials
• Follow up on outstanding insurance or claims-related issues
• Maintain accurate insurance and patient records

• Front Desk & Patient Support
• Schedule and manage patient appointments
• Assist with patient intake and administrative paperwork
• Respond to patient inquiries by phone, email, or other communication channels
• Help maintain an organized and efficient patient scheduling process
• Provide friendly, professional support to patients while maintaining confidentiality

• Scribing / EHR Support
• Listen to or review session information and prepare concise summaries for documentation
• Enter or format session summaries for the VA/provider to add to the EHR
• Ensure documentation is organized, accurate, and completed in a timely manner
• Follow established documentation and privacy procedures

Marketing & Outreach

• Contact local healthcare offices and practices to introduce the practice and coordinate lunch-and-learn opportunities
• Follow up with offices and maintain outreach records
• Coordinate calendars and schedules for meetings and events
• Assist with basic marketing and administrative tasks as needed

• Personal Assistant & Administrative Support
• Manage appointment scheduling
• Maintain calendars and coordinate appointments
• Assist with other administrative and personal assistant tasks as assigned
• Help with day-to-day organization and follow-up to keep tasks moving forward

Requirements

Previous experience in healthcare administration, behavioral health, medical billing, insurance verification, or a similar role

• Experience verifying insurance benefits and handling claim issues is strongly preferred
• Comfortable working with sensitive and confidential patient information
• Strong attention to detail and organizational skills
• Excellent written and verbal English communication
• Comfortable communicating with patients, healthcare offices, and insurance companies
• Able to manage multiple responsibilities and prioritize tasks independently
• Experience with EHR/EMR systems is preferred
• Scribing or medical documentation
• Reliable internet connection and a suitable work-from-home setup

Technical Requirements

• Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred).
• A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup.
• Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions.
• Backup power source required (UPS or generator) to maintain connectivity during outages.
• Quiet, professional workspace suitable for voice work — free from background noise and interruptions.
• Noise-canceling headset required.
• Reliable computer with sufficient processing power to run software systems and softphone simultaneously.
• You must have Windows 11 or the most recent Apple OS / Update

Benefits

Compensation & Payments

• Competitive hourly rate
• On-time payments, every time
• Payments processed via Wise

• Training & Support
• Direct client training provided — you are never thrown in blind
• Dedicated Account Manager as your point of contact
• Stable, long-term placement with a growing U.S.-based company
• Exposure to a wide range of modern SaaS platforms
• Potential for increased responsibilities as the company scales
• Tenure recognition for long-term team members
• Clear escalation paths — you always know who to go to

Work Environment

• 100% remote — work from home
• U.S.-based company with structured operations
• Stable, long-term account placements (not gig-style work)
• Supportive team culture across all accounts
• Growth & Experience
• Build your U.S. industry experience
• Exposure to multiple practice types and platforms
• Potential for increased hours or additional accounts based on performance
• Strengthen your resume with verified, legitimate U.S. client experience

• Recognition
• Tenure recognition for long-term team members
• We value loyalty and recognize those who grow with us