Pays $17-$20/hr — $46k below the Counselor market median of ~$88k (120 jobs) · Top 25% in Counseling for work-life (7.7/10, vs 666 in this specialty)
Escalation Call Counselor
About the Role
Full-time call center role. Monday-Friday, no weekends. $17/hr. Remote eligible after probation. Indianapolis, IN.
Join Professional Management Enterprises as a Escalation Call Counselor – Remote Eligible in Indianapolis, Indiana.
Benefits & Compensation
- Pay rate: $17/hr.
- Paid training
Work Schedule
- Full-Time position.
- Hybrid position - combination of remote and on-site.
- No call required.
- No weekends required.
This position offers no call requirements, weekends off, hybrid flexibility. Work with Professional Management Enterprises in Indianapolis, Indiana.
Key Responsibilities
The Escalation Call Counselor assists members with transportation and service-related concerns while resolving time-sensitive issues. They also support the call center during high volumes and collaborate with internal teams to ensure timely service delivery.
Requirements
Candidates should have at least 3 years of call center or customer service experience and the ability to remain calm in challenging situations. Proficiency in navigating multiple computer systems and strong communication skills are essential for this role.
Qualifications
- Experience
- 2+ years of experience
Key Skills
Counselor Career Context
The cost-of-living index for Indiana is 93.3 (US average = 100; BEA Regional Price Parities (2024)), so the posted ~$38k midpoint carries the purchasing power of roughly $41k in an average-cost state. 60.4% of Indiana clinicians report burnout symptoms in WeekdayDoc's Burnout Index (2026-01 data).
Of the 50 active Counseling listings this role was benchmarked against, 48% are remote, 16% have no call, 48% require no weekends — this position is remote.
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Escalation Call Counselor at Professional Management Enterprises a 7.7 out of 10 for work-life balance — classified as very good. This places the position in the top 25% in Counseling — ranked against 666 active Counseling listings on WeekdayDoc. Contributing factors include no on-call duties, no weekend requirements, remote work flexibility.
Position Insights
AI ANALYSISThis role scores 7.7/10 on work-life balance for Counselor roles. No call coverage keeps hours predictable.
Career trajectory: This position offers advancement within 2-3 years. The compensation analysis shows this employer pays...
Benefits analysis: Compared to 120 similar roles, this listing's benefits package ranks...
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